Fatal Error when activating the plugin

  • Resolved Aaron Reimann

    (@areimann)


    2 years, 6 months ago

    PHP Fatal error: Uncaught Error: Call to undefined method PostmanSendGridTransport::has_granted() in /nas/content/live/XXXXXX/wp-content/plugins/post-smtp/Postman/PostmanViewController.php:249\nStack trace:\n#0 /nas/content/live/XXXXXX/wp-includes/class-wp-hook.php(307): PostmanViewController->outputDefaultContent('')\n#1 /nas/content/live/XXXXXX/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)\n#2 /nas/content/live/XXXXXX/wp-includes/plugin.php(476): WP_Hook->do_action(Array)\n#3 /nas/content/live/XXXXXX/wp-admin/admin.php(259): do_action('toplevel_page_p...')\n#4 {main}\n thrown in /nas/content/live/XXXXXX/wp-content/plugins/post-smtp/Postman/PostmanViewController.php on line 249, referer: https://www.XXXXXX.com/wp-admin/plugins.php

    I’m getting the above error (and I replaced the domain or install name to XXXXX to hide the domain name). It is a site on WP Engine, running PHP 8.0.21.

    Any direction would be helpful. Thanks.

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hi – getting the same problem. The update to 2.1.7 brings down my site.

    Plugin Support M Haseeb

    (@haseeb0001)

    @fatherb @areimann Hi,

    We are looking into this issue, please share Post SMTP Diagnostic test report and in meantime, you can downgrade the version to 2.1.6.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @fatherb @areimann

    You can do the setup plugin from Wizard and then configure it, it will work.

    Thanks

    Nope – activating the plugin causes the entire website to crash. Something is wrong with the latest couple of versions. I can’t do a post-smtp diagnostic report as the plugin brings down the site. Tried 2.1.6 too and the same thing happens.

    Plugin Support M Haseeb

    (@haseeb0001)

    @fatherb @areimann

    Issue fixed, please take backup of your website and upload the Beta 2.1.8 plugin from here and test.

    • This reply was modified 2 years, 6 months ago by M Haseeb.

    Thanks – fixed and all going now.

    I’ve tried the new beta version, but the ‘Setup Wizard’ 2nd step ended with this error >>

    View post on imgur.com

    Plugin Support M Haseeb

    (@haseeb0001)

    @tfrank77

    That’s a server-side security issue, talk to your hosting support and ask them to disable the MOD security, and then check and let me know about this.

    Thanks

    Hi,

    Thanks for your answer Haseeb.

    We never had this problem before 2.1.7 update.

    Do you think a hosting company will disable one of their biggest security protection, because of a WordPress plugin? I’m not sure about that.
    I wouldn’t do that 100%.

    Just for a test we disabled MOD security on one website, restarted Apache (we are a hosting company) and nothing changed. I’ve got the same error as on the first screenshot.

    The 2nd step in the wizard >> click next >> error pops up.

    I was curious, so I went back to v2.1.6, v2.1.5, v2.1.4 all of them is fine with the wizard.

    Anyway, the plugin works well with the manual settings, so I will stop using the wizard for while.

    Hope you will have a solution soon.

    Thanks.

    Plugin Support M Haseeb

    (@haseeb0001)

    @tfrank77

    We are looking into this issue and will share updates soon.

    Sorry for the inconvenience.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @tfrank77

    Can you update the plugin to 2.1.9 and then test it? we have fixed this issue on the 2.1.9 version.

    let me know if it’s worked.

Viewing 11 replies - 1 through 11 (of 11 total)
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