Fatal Error when activating

  • Resolved tzackbraun

    (@tzackbraun)


    2 years ago

    Unfortunately I couldn’t submit a support ticket via your website support forum as wordfence kept blocking me.

    When trying to activate, we receive the following error. Any idea how to get around this?

    Warning: require_once(/bitnami/wordpress/wp-content/plugins/sign-up-sheets/controller/../../../../wp-load.php): Failed to open stream: No such file or directory in /bitnami/wordpress/wp-content/plugins/sign-up-sheets/controller/migrate.php on line 18

    Fatal error: Uncaught Error: Failed opening required ‘/bitnami/wordpress/wp-content/plugins/sign-up-sheets/controller/../../../../wp-load.php’ (include_path=’.:/opt/bitnami/php/lib/php’) in /bitnami/wordpress/wp-content/plugins/sign-up-sheets/controller/migrate.php:18 Stack trace: #0 /bitnami/wordpress/wp-content/plugins/sign-up-sheets/main.php(28): require_once() #1 /bitnami/wordpress/wp-content/plugins/sign-up-sheets/model/db-update.php(117): FDSUS\fdsusAutoloader() #2 /bitnami/wordpress/wp-content/plugins/sign-up-sheets/model/db-update.php(42): FDSUS\Model\DbUpdate->updateDb() #3 /bitnami/wordpress/wp-content/plugins/sign-up-sheets/main.php(281): FDSUS\Model\DbUpdate->check() #4 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(308): FDSUS\Main->activate() #5 /opt/bitnami/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #6 /opt/bitnami/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action() #7 /opt/bitnami/wordpress/wp-admin/plugins.php(194): do_action() #8 {main} thrown in /bitnami/wordpress/wp-content/plugins/sign-up-sheets/controller/migrate.php on line 18

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Fetch Designs

    (@fetchdesigns)

    Sorry to hear you ran into trouble with the main support forum. I will look into trying to improve that so you aren’t accidentally blocked like that. Regarding the issue you reported, are you able to send your system information so I can try and debug further? You can find it in your admin under Tools > Site Health > Info (tab) and then click the button that says “Copy site info to clipboard”. I would suggest sending this via email through our contact form and just reference this support post.

    First, if you haven’t already you may also want to try deleting the plugin and try reinstalling it to see if that helps for any reason.

    Plugin Author Fetch Designs

    (@fetchdesigns)

    Per my earlier direct email message I sent a beta version for your testing with a possible fix although I wasn’t able to reproduce this exact issue. I have also since released this with the latest version of the plugin which was just published, version 2.2.7.

    A feature has been added which allows bypassing the older “migration” logic which is only valid if you have just upgraded from an old version of the plugin prior to 2.1. You can add the following to your wp-config.php file to bypass this…

    define('FDSUS_DISABLE_MIGRATE_2_0_to_2_1', true);

    If you have any other trouble after upgrading to 2.2.7 and adding the line above, please let me know. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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