• Hi My website has gone all blank including wp-admin

    I am not able to login to dashboard too as that too is blank

    I spoke to my hosting company they told me the the erro log say : I have checked our first website error log and I found below logs.
    PHP Fatal error: Call to undefined method WP_Object_Cache::add_global_groups() in /home/gdconventschool/public_html/wp-includes/cache.php on line 208

    Its application issue.So you need to check it from this side…

    website : gdconventschool.com

    Please help I am new to the word Press

    Rahul

Viewing 1 replies (of 1 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Read the Manual Update directions first.

Viewing 1 replies (of 1 total)
  • The topic ‘Fatal Error : Wbesite goes all blank including the wp-admin’ is closed to new replies.