Fatal error, upgrading from really old version

  • Resolved arcstone

    (@arcstone)


    1 year, 3 months ago

    We recently updated a customer’s plugin from before you acquired the plugin at your company.

    We’re seeing fatal PHP errors on the dashboard, and the settings page of the plugin doesn’t load at all, just a critical error.

    It *seems* like there might be something going on with the font setup? Here’s what I’m seeing when trying to d/l a PDF from an order:

    TCPDF ERROR:?Could not include font definition file: helvetica

    And the logs are showing this:
    04-Aug-2023 16:55:47 UTC] PHP Fatal error: ?Uncaught Error: Call to undefined function wwpdf_make_dir() in /chroot/home/a1439579/graphitepublishing.com/html/wp-content/plugins/waterwoo-pdf-premium/includes/wwpdf-settings-main.php:89
    Stack trace:
    #0 /chroot/home/a1439579/graphitepublishing.com/html/wp-content/plugins/waterwoo-pdf-premium/includes/wwpdf-settings-main.php(24): WWPDF_Settings_Main->cleanup_font_selections()
    #1 /chroot/home/a1439579/graphitepublishing.com/html/wp-content/plugins/waterwoo-pdf-premium/includes/wwpdf-settings-main.php(4): WWPDF_Settings_Main->__construct()
    #2 /chroot/home/a1439579/graphitepublishing.com/html/wp-content/plugins/waterwoo-pdf-premium/includes/wwpdf-settings.php(27): include('/chroot/home/a1...')
    #3 /chroot/home/a1439579/graphitepublishing.com/html/wp-includes/class-wp-hook.php(308): WWPDF_Settings->get_settings_pages(Array)
    #4 /chroot/home/a1439579/graphitepublishing.com/html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)
    #5 /chroot/home/a1439579/graphitepublishing.com/html/wp-content/plugins/w in /chroot/home/a1439579/graphitepublishing.com/html/wp-content/plugins/waterwoo-pdf-premium/includes/wwpdf-settings-main.php on line 89

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anonymous User 20287723

    (@anonymized-20287723)

    Thank you for getting in touch with this good info. Due to www.remarpro.com policy, paid/premium plugins cannot be supported here, so you’ll need to get in touch via https://web.little-package.com/contact-support. We will need the information provided but the form on that page to continue. Thanks again!

    (FWIW this plugin has been maintained by the same developer for nearly ten years; we just changed our business name is all. Oh and WP/WooCommerce forced us to change the plugin name, too. ???♀?)

    Anonymous User 20287723

    (@anonymized-20287723)

    This issue has been addressed over email and solved (v3.6.9). Thank you for reporting!

Viewing 2 replies - 1 through 2 (of 2 total)
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