Fatal error : Uncought Error: Class ‘PremiumAddonsPro\includes\White_

  • Resolved afanasievam

    (@afanasievam)


    4 years, 3 months ago

    Pls help
    Try to install Premium Addons for Elementor plugin
    Elementor Version 3.0.14
    Elementor Pro Version 3.0.8

    I get this error

    Fatal error: Uncaught Error: Class ‘PremiumAddonsPro\Includes\White_Label\Helper’ not found in /home/customer/www/picoletaudio.com/public_html/wp-content/plugins/premium-addons-for-elementor/includes/helper-functions.php:207 Stack trace: #0 /home/customer/www/picoletaudio.com/public_html/wp-content/plugins/premium-addons-for-elementor/admin/includes/admin-helper.php(105): PremiumAddons\Includes\Helper_Functions::get_prefix() #1 /home/customer/www/picoletaudio.com/public_html/wp-content/plugins/premium-addons-for-elementor/admin/includes/admin-helper.php(615): PremiumAddons\Admin\Includes\Admin_Helper::get_elements_list() #2 /home/customer/www/picoletaudio.com/public_html/wp-content/plugins/premium-addons-for-elementor/admin/includes/admin-helper.php(665): PremiumAddons\Admin\Includes\Admin_Helper::get_default_elements() #3 /home/customer/www/picoletaudio.com/public_html/wp-content/plugins/premium-addons-for-elementor/admin/includes/admin-helper.php(706): PremiumAddons\Admin\Includes\Admin_Helper::get_enabled_elements() #4 in /home/customer/www/picoletaudio.com/public_html/wp-content/plugins/premium-addons-for-elementor/includes/helper-functions.php on line 207

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Leap13

    (@leap13)

    Hi @afanasievam,

    Hope you are having a great day ??

    We are sorry for the inconvenience you are having, I will do my best to help you getting this resolved ASAP.

    Please don’t worry, we just need to update Premium Addons Free/PRO to the latest versions.

    Here’s the steps to follow:

    1- Deactivate Premium Addons for Elementor before updating anything.

    2- Update Premium Addons PRO to v2.2.2

    3- Now, update Premium Addons for Elementor

    4- Reactivate Premium Addons for Elementor

    5- Make sure widgets & add-ons are enabled from Premium Addons for Elementor dashboard settings tab.

    Please note this happened only this time, because we literally rebuilt the whole plugin core for better performance and make things better. In the future, you will be able update both versions normally from your Plugins tab.

    Sorry again for any inconvenience and hope you like the changes we made in Premium Addons to make Premium Addons even better and more powerful product. We will never change anything in our plugin that can affect your website or break layouts you previously built ??

    Regards

    Thread Starter afanasievam

    (@afanasievam)

    Not work.
    The same error.

    Pls check website. Perhaps something is outdated.
    https://picoletaudio.com/

    Plugin Author Leap13

    (@leap13)

    @afanasievam

    May I ask which Premium Addons Free/PRO versions do you have on your website?

    Regards

    Thread Starter afanasievam

    (@afanasievam)

    Elementor Version 3.0.14
    Elementor Pro Version 3.0.8
    Prremium Addons Pro 2.2.2

    Plugin Author Leap13

    (@leap13)

    Hi @afanasievam

    Well, could you please follow the steps below and let me know if it did the trick?

    1- Deactivate Premium Addons PRO.
    2- Remove Premium Addons PRO from your website.
    3- Update Premium Addons for Elementor to the latest version (4.1.1)
    4- Now, download the latest PRO version from your account settings page -> Downloads tab.
    5- Upload the plugin manually from your dashboard -> Plugins tab and activate it.
    6- Navigate to your WP Dashboard -> Premium Addons for Elementor -> Widgets & Add-ons tab and make sure all elements are enabled.

    Regards

    • This reply was modified 4 years, 3 months ago by Leap13.
Viewing 5 replies - 1 through 5 (of 5 total)
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