Fatal error: Uncaught Error WPDB

  • Resolved Veronica

    (@veronica1410)


    1 year, 10 months ago

    Hi guys,
    I am writing you this message because I have a problem: I can no longer access the WordPress dashboard of a site I am editing. When I login, the following message appears:

    Fatal error: Uncaught Error: Call to undefined method wpdb::db_server_info() in D:\inetpub\webs\luiseviniit\wp-content\plugins\chatbot\qcld-wpwbot.php:124 Stack trace: #0 D:\inetpub\webs\luiseviniit\wp-includes\class-wp-hook.php(287): qcld_wb_Chatbot->qcld_wpchatbot_init2_fnc(”) #1 D:\inetpub\webs\luiseviniit\wp-includes\class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 D:\inetpub\webs\luiseviniit\wp-includes\plugin.php(478): WP_Hook->do_action(Array) #3 D:\inetpub\webs\luiseviniit\wp-settings.php(540): do_action(‘init’) #4 D:\inetpub\webs\luiseviniit\wp-config.php(94): require_once(‘D:\inetpub\webs…’) #5 D:\inetpub\webs\luiseviniit\wp-load.php(37): require_once(‘D:\inetpub\webs…’) #6 D:\inetpub\webs\luiseviniit\wp-admin\admin.php(34): require_once(‘D:\inetpub\webs…’) #7 D:\inetpub\webs\luiseviniit\wp-admin\index.php(10): require_once(‘D:\inetpub\webs…’) #8 {main} thrown in D:\inetpub\webs\luiseviniit\wp-content\plugins\chatbot\qcld-wpwbot.php on line 124

    It seems that the problem is with the Chatbot plugin, which I updated before the error appeared.

    What can I do to fix it? More importantly, what should I do? I would need specific directions, if possible.
    In the meantime, thank you for your help!

    Veronica

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author QuantumCloud

    (@quantumcloud)

    Hi Veronica,

    We are investigating this. In the meantime, please log in via FTP or cPanel file manager. Go to wp-contents/plugins/ folder and rename or delete the chatbot folder. Then you can log in to WP Admin again.

    Thank you

    Thread Starter Veronica

    (@veronica1410)

    Hi,

    thank you @quantumcloud. I deleted the chatbot folder.

    Plugin Author QuantumCloud

    (@quantumcloud)

    Thank you for letting is know asap. We reverted the stable tag while investigating the cause of the error. I appreciate your help!

    Regards

    Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    We investigated this thoroughly and found no issue. The code in qcld-wpwbot.php:124 was not changed in the recent version. This code connects to your database. I think your database/mysql server may have gone offline for some reason at the time of update.

    Thank you!

    Thread Starter Veronica

    (@veronica1410)

    Thank you @quantumcloud for your investigation and your explanation!

Viewing 5 replies - 1 through 5 (of 5 total)
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