fatal error – single product does not load

  • Resolved coachrebellis

    (@coachrebellis)


    1 year, 11 months ago

    Hi,

    I like the options this addon provides. However something is not working for me

    I created a shop template. I created a single template, I created a test product. The sites on their own do work. However if I navigate to the product through thje shop page I get the following error

    Fatal error: Uncaught Error: Call to a member function is_type() on string in /home/customer/www/jeanninesteiner.com/public_html/wp-content/plugins/astra-addon/addons/woocommerce/classes/class-astra-ext-woocommerce-markup.php:1389 Stack trace: #0 /home/customer/www/jeanninesteiner.com/public_html/wp-includes/class-wp-hook.php(310): ASTRA_Ext_WooCommerce_Markup->post_class(Array) #1 /home/customer/www/jeanninesteiner.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #2 /home/customer/www/jeanninesteiner.com/public_html/wp-includes/post-template.php(598): apply_filters(‘post_class’, Array, Array, 12401) #3 /home/customer/www/jeanninesteiner.com/public_html/wp-includes/post-template.php(461): get_post_class(Array, Object(WP_Post)) #4 /home/customer/www/jeanninesteiner.com/public_html/wp-content/plugins/shopengine/core/page-templates/screens/content-single-product.php(28): post_class(‘shopengine-prod…’) #5 /home/customer/www/jeanninesteiner.com/public_html/wp-content/plugins/shopengine/core/p in?/home/customer/www/jeanninesteiner.com/public_html/wp-content/plugins/astra-addon/addons/woocommerce/classes/class-astra-ext-woocommerce-markup.php?on line?1389

    I have a hard time to understand. I tested this on a different WordPress page and it works fine. I reinstalled an older backup version but keep getting the same error.

    Please help

    WordPress Environment

WordPress address (URL): https://www.jeanninesteiner.com
Site address (URL): https://www.jeanninesteiner.com
WC Version: 7.2.1
REST API Version: ? 7.2.1
WC Blocks Version: ? 8.9.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: de_CH_informal
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.2.0
WC Database Prefix: mzg_
Total Database Size: 152.01MB
Database Data Size: 142.83MB
Database Index Size: 9.18MB
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Thousand Separator: '
Decimal Separator: .
Number of Decimals: 2
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simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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outofstock (outofstock)
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rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #12375 - /shop/
Cart: #12397 - /cart/
Checkout: #12398 - /checkout/
My account: #12399 - /my-account/
Terms and conditions: ? Page not set

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Admin

Enabled Features: activity-panels
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experimental-products-task
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payment-gateway-suggestions
shipping-label-banner
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store-alerts
transient-notices
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wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
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    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @coachrebellis ,
    Thanks for reaching out to us!

    I understood that you’re having some troubles using the ShopEngine plugin. From the Error logs you’ve shared, it seems the issue is coming from the WooCommerce Addon of Astra PRO.

    However, I have checked the ShopEngine plugin keeping the WooCommerce Addon of Astra PRO activated but couldn’t trace any issues. The Debug log was also enabled. No Errors are getting logged. The ShopEngine Templates are appearing fine.

    Since the Error log indicates that the issues are related to the WooCommerce Addon of Astra PRO, will you please navigate to Appearance > Astra Options and deactivate the WooCommerce Addon from the Astra PRO Modules section?

    Let me know the update. In the meantime, I will investigate it further. If I’m able to find anything, I will surely let that you know.

    Looking forward to your response.

    Best Regards,
    Prosenjit

    Thread Starter coachrebellis

    (@coachrebellis)

    Thank you very much @prosenjitbarman

    This helped and Shopengine does work now without error.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘fatal error – single product does not load’ is closed to new replies.