Fatal error prevents wp-admin page from working…

  • Hi folks, I recently inherited a pre-existing site at work…it was working okay, but pretty dated and the nuts and bolts hadn’t been updated in a couple of years.

    I have been trying to get things updated, but the 24 hours there have been problems. At first it started re-directing visitors to a new landing page instead of the home page. Now, after updating a few plug-ins, I can’t even get back into the admin panel. When I type in the address of the admin panel, I get this:

    Fatal error: Cannot redeclare wpsc_find_purchlog_status_name() (previously declared in /home/tradesho/public_html/wp-content/plugins/wp-e-commerce-exporter/includes/release-3_7.php:306) in /home/tradesho/public_html/wp-content/plugins/wp-e-commerce/wpsc-includes/misc.functions.php on line 27

    It looks like the wp-e-commerce plugin is at least partially at fault, but I can’t even get into the admin page to disable the plugin, much less anything else. I’m not a programmer (more of a marketer/blogger) so any help in laymens terms would be greatly appreciated!
    -=Ryan

    site: tradeshowsupply.com

Viewing 6 replies - 1 through 6 (of 6 total)

  • Yes, you’re correct, that plugin is the problem – and you’ll need to use FTP (or other file manager) to deactivate it –

    you can find it here:

    wp-content
    plugins
        wp-e-commerce - DELETE or RENAME this folder

    Thread Starter rmckay78

    (@rmckay78)

    Thanks for the help WPyogi! Now I just have to hunt down access to our FTP since they guy that created it is MIA ??

    Your hosting company can likely help you with that.

    Thread Starter rmckay78

    (@rmckay78)

    One last question, how do I disable it through FTP?

    Rename or delete that folder. If that does not work, rename the entire plugins folder to plugins.HOLD.

    Thread Starter rmckay78

    (@rmckay78)

    Awesome, I will try that- I appreciate the help!

Viewing 6 replies - 1 through 6 (of 6 total)
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