• Resolved joshlfcox

    (@joshlfcox)


    Hi there,

    We’ve recently run into the issue “Fatal Error: Out of Memory” with the plugin, please see here:
    https://snipboard.io/2JfprU.jpg

    We’re running version: 2.7.8 and WP 5.8.1. We’ve tried upping the values in the php.ini file but that hasn’t helped, any suggestions on what to try?

    Many Thanks,
    Josh

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Shamalli

    (@mihail-chepovskiy)

    Hello,

    this looks like a conflict with another plugin or your theme. Try to change your theme to test and disable another plugins one by one.

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi @mihail-chepovskiy,

    Thanks for the reply, I don’t think this is a theme or plugin conflict as the plugin is working fine on our staging site (set up for testing).

    I’ve also just seen the update 2.8.0 and ran that but unfortunately it’s still not working.

    Thanks,

    Josh

    Plugin Author Shamalli

    (@mihail-chepovskiy)

    Hello,

    if you mean it is working without memory error on another test host, then the reason on your production host.

    The error means the script is trying to get 512MB of memory at once, which means wrong configurtion on hosting. The plugin can not manage such sort of things.

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi @mihail-chepovskiy,

    We’ve got the same php.ini settings for both sites and they sit on the same server, they do have separate databases.

    Is there a memory limit you’d recommend? I gone from 128M to 256M to 512M to 1028M to try to get this working.

    Thanks,

    Josh

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi @mihail-chepovskiy,

    Any further suggestions to try or would you admin access to take a look?

    Thanks

    Plugin Author Shamalli

    (@mihail-chepovskiy)

    Sorry for the delay.
    Just replied to you privately at the codecanyon.

    Thread Starter joshlfcox

    (@joshlfcox)

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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