Fatal error on send password reset

Hi @digitalchild

Can you share with us your system report available from the Matomo Analytics > Diagnostics menu?

Kind regards

Mat

hi @digitalchild

any chances you read my previous comment?

Kind regards

Mat

Hi @mattmary

Apologies for the delay. Is there somewhere I can email the system report?

cheers,

Jamie.

hi @digitalchild

sure. you can email it at [email protected]

Kind regards

Mat

Hello,

I’ve emailed the report.

cheers,

Jamie.

Hi @digitalchild

I cannot reproduce your bug.
Can you try to increase your memory limit ?
Kind regards

Mat

Hi Matt,

How is 256MB of memory not enough for the plugin? I’ve installed new relic and will do a bunch more tests and see what I can find. Will report back when I have something.

cheers,

Jamie.

With new relic enabled, I’m able to replicate the issue and it appears that something within the sync class

in WpMatomo\User\Sync::sync_current_users_1000 called at /wp-content/plugins/matomo/classes/WpMatomo/User/Sync.php (69)

When Matomo is not activated, we get no fatal error, so something in that is causing an issue.

I’ll continue digging to see if I can find what is happening in the sync calls, that might be causing it.

cheers,

jamie.

Hi @digitalchild

Thanks for investigating.
256 M is enough for the plugin to run but the memory consumption depends also of the others plugins installed and the amount of data you have.
Do you have a lot of user accounts?
Kind regards

Mat

Hi Mat,

The site has over 20k users. Without reading the Matomo source, I’m assuming the sync tool is going through all users?

I’ll keep the staging site up if you have anything else you need me to do / break / test.

cheers,

Jamie.

hi @digitalchild

the user accounts are synchronized only if there are less than 1000 accounts. otherwise this is a background task which synchronize the accounts.
My understanding is the SQL query which collect the users accounts number fetch all the user accounts data and this is why you get this error.
I’ve created this issue https://github.com/matomo-org/matomo-for-wordpress/issues/587
feel free to subscribe to it to get notifications when it will be solved

@digitalchild any chance you are familiar with patching files in your WordPress installation? We have a patch that may fix this issue but would need to get this confirmed.

In case you are familiar with patching files or PHP, could you try to apply this same change from https://github.com/matomo-org/matomo-for-wordpress/pull/588/files the file wp-content/plugins/matomo/classes/WpMatomo/User/Sync.php ?

Or you could replace the entire content of that file with this content: https://raw.githubusercontent.com/matomo-org/matomo-for-wordpress/acb360040cc57298f8e8d8ef334f3bd09e40fa70/classes/WpMatomo/User/Sync.php

Hi @digitalchild

Any chances you read our previous message?

Kind regards

Mat

Hello,

I’ve patched and confirmed I’m no longer getting the fatal error. Thanks!

cheers,

Jamie.