Fatal Error on my WordPress Website (WooCommerce Plugin Problem)

  • Resolved unagermany

    (@unagermany)


    1 year, 5 months ago

    Hello!

    I desperately need your help: I’ve been having a problem with our website for over 1 week. It started with the message “A critical error has occurred…”

    I couldn’t even get to the dashboard/backend of my site. By disabling all plugins, this was quickly fixed. Now the problem is that our shop no longer works. When I try to activate the plugin, I get the following message:

    Fatal error: Uncaught RuntimeException: Fehler beim Speichern der Aktion: INSERT command denied to user ‘o5252050’@’radomix.swh.1u1.it’ for table ‘omml_actionscheduler_actions’ in /mnt/web216/d3/47/5136147/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:126 Stack trace: #0 /mnt/web216/d3/47/5136147/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php(69): ActionScheduler_DBStore->save_action_to_db() #1 /mnt/web216/d3/47/5136147/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(327): ActionScheduler_DBStore->save_action() #2 /mnt/web216/d3/47/5136147/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(315): ActionScheduler_ActionFactory->store() #3 /mnt/web216/d3/47/5136147/htdocs in /mnt/web216/d3/47/5136147/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 126

    I can enable almost all plugins except Woocommerce (+ all related ones such as WooCommerce B2B, Germanized, etc), WP Forms and Real Cookie Banner. As soon as I activate one of these plugins, the page crashes again.

    Now I tried to rebuild my webiste with the last backup from Updraft Plus from 25/09/2023. I made this backup because i installed the Update for Woocommerce B2B. But the Restore is not possible. Following message shows up:

    0 : a:0:{}

UPDRAFT:
0000.003 () Opened log file at time: Mon, 09 Oct 2023 13:22:05 +0000 on https://www.una-germany.de
0000.004 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.10 WP: 6.3.1 PHP: 7.4.33 (cgi-fcgi, Linux localhost 4.18.0-477.15.1.el8_8.x86_64 #1 SMP) MySQL: 5.7.42-log (max packet size=134217728) WPLANG: de_DE Server: Apache/2.4.57 (Unix) safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 31.5M | 10M) multisite: N openssl: OpenSSL 3.0.10 1 Aug 2023 mcrypt: Y LANG:  ZipArchive::addFile: Y
0000.005 () Free space on disk containing Updraft's temporary directory: 5562582.2 MB
0000.010 () Restore setup, now closing connection and starting restore over AJAX.
0000.003 () Opened log file at time: Mon, 09 Oct 2023 13:22:07 +0000 on https://www.una-germany.de
0000.004 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.23.10 WP: 6.3.1 PHP: 7.4.33 (cgi-fcgi, Linux localhost 4.18.0-477.15.1.el8_8.x86_64 #1 SMP) MySQL: 5.7.42-log (max packet size=134217728) WPLANG: de_DE Server: Apache/2.4.57 (Unix) safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 27.3M | 4M) multisite: N openssl: OpenSSL 3.0.10 1 Aug 2023 mcrypt: Y LANG:  ZipArchive::addFile: Y
0000.004 () Free space on disk containing Updraft's temporary directory: 5562590.8 MB
0000.006 () Ensuring WP_Filesystem is setup for a restore
0000.006 () WP_Filesystem is setup and ready for a restore
0000.006 () Restore failed...
0000.006 () Restore failed...
0000.006 () Error message: Backup information not found
0000.007 () Restore failed

    Expand

    So right now I have no idea what to do. Even my Header on the website is gone. Maybe this is also a problem, I don’t know. Also all formattings are gone on each side.

    I also tried to change the theme but this is also not possible.

    I am not a professional, just did this by myself. 

    Maybe here’s someone who can help me. I prefer the help in german, but english will also work.

    Thank you very much! Please let me know if you need any further informations. Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @unagermany

    From your explanation, it looks like there’s a problem with the database permissions. The error message indicates that the INSERT command is denied for the user o5252050. This usually means that the user doesn’t have the necessary permissions to perform certain actions on the database. You may need to contact your hosting provider to check the database user permissions.

    Regarding the issue with UpdraftPlus, the error message “Backup information not found” suggests that the backup file might be missing or corrupted. You could try to upload the backup files to the UpdraftPlus folder manually and then try the restore again. If this doesn’t work, you may need to contact UpdraftPlus support for further assistance.

    As for the formatting issues and the missing header, these could be related to the theme or possibly a conflict with another plugin. You could try to temporarily switch to a default WordPress theme and see if the issue persists. If it does, this would indicate a plugin conflict. You can find a more detailed explanation of conducting a conflict test here.

    I understand that this can be overwhelming, especially if you are not a professional. If you need further assistance, please don’t hesitate to ask. We’re here to help.

    Thread Starter unagermany

    (@unagermany)

    <font _mstmutation=”1″ _msttexthash=”16939″ _msthash=”229″>The site is running again, thank you! I think it’s due to emptying the Action Scheduler, because WordPress was updated immediately afterwards and everything worked again immediately. A few settings were lost, but I was able to get it back little by little. Thank you!!</font><font _mstmutation=”1″></font>

Viewing 2 replies - 1 through 2 (of 2 total)
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