Fatal Error message my whole site is shut down, please help!

  • ok,
    i just tried to activate the testdrive theme plugin and i get this message,

    Fatal error: Class ‘BP_Group_Extension’ not found in /home/akrelaw/social-critter.com/wp-content/plugins/buddypress-kaltura-media-component/bp-media-group.php on line 5

    I don’t know how to fix this or what to do, please help thanks a million.

Viewing 9 replies - 1 through 9 (of 9 total)

  • Go in via FTP and disable the plugin. It seems that the plugin that you recently installed is causing the problem.

    Thread Starter carverbs

    (@carverbs)

    I dont’ know what that is . what is ftp? and how to i get into it? I can’t seem to reach any part of the site. thanks

    See FTP
    Or use whatever file management application your host provides.

    Thread Starter carverbs

    (@carverbs)

    Like i said i don’t know what that is. I don’t know what ftp is or how to get into it to disable this. someone please help i don’t know what you are talking about. WHat is Ftp ?

    Please see the page at the link I posted above.

    Thread Starter carverbs

    (@carverbs)

    yes i did. i downloaded cyber duck because i’m using a mac. but have no idea what to do? sorry i don’t get what i’m supposed to do.
    what does see ftp mean?? i read the article and still don’t know what to do. how do i get my site running again? I need help please.

    FTP = File Transfer Protocol
    https://blackwidows.co.uk/clients/imp-guide/ftp/

    Thread Starter carverbs

    (@carverbs)

    ok this isn’t helping. what do i do to fix the site? it still says fatal error, defining what a ftp is isnt helping me any. i need to know what to do …. step by step i don’t need a definition of FTP, that’s not of any use to me, what do i do??

    You need to use FTP to delete the problem plugin. This is the only solution to your current situation. Asking the same thing over & over again won’t change that. If you cannot (or are unwilling to) learn how to use FTP, consider hiring someone to do this for you via https://codepoet.com/ or https://jobs.wordpress.net/

    Either way, there is nothing else we can to to help you here.

Viewing 9 replies - 1 through 9 (of 9 total)
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