Fatal Error – Memory Size (events calendar + woocommerce)

  • Resolved elias90

    (@elias90)


    6 months, 1 week ago

    Hello everyone, I am having serious problems with the latest updates.

    I use The Event Calendar + Event ticket plugin together with Woocommerce + Woocommerce Membership.

    In the online version, the website fails to load giving an error 503

    I downloaded a local version, where I deactivated all plugins except:

    • Woocommerce
    • Woocommerce Membership
    • The Events Calendar
    • Event ticket

    But the problem only persists with these plugins active

    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 163840 bytes) in?/Users/eliasripari/Local Sites/sirio/app/public/wp-includes/class-wp-hook.php?on line?195
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32768 bytes) in?/Users/eliasripari/Local Sites/sirio/app/public/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-settings.php?on line?518

    The memory limit in my online version is 2GB

    If I deactivate Woocommerce Membership the site will work again.

    If I leave Woocomemrce Membership active and deactivate Events Calendar, the website goes back to working – so I think the problem is between these two.

    • This topic was modified 6 months, 1 week ago by elias90.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Darian

    (@d0153)

    Hi @elias90

    Thanks for reaching out.

    We understand the frustration you may be experiencing. We’ve just released a new version of our plugins. We kindly ask that you update all your plugins. If you’re still encountering the issue, please share the versions of the following with us for further investigation.

    • PHP
    • WordPress
    • Theme

    Thread Starter elias90

    (@elias90)

    Thanks for your reply.

    Here the informations:

    • PHP: 8.0.30
    • WordPress: 6.6.2
    • Theme: Hello Elementor
    • Woocommerce: 9.3.3
    • Woocommerce Membership: 1.26.8
    Plugin Support Darian

    (@d0153)

    Hi @elias90

    Would you please confirm if you were able to successfully update our plugins to the latest version and verify whether the issue still exists?

    Thread Starter elias90

    (@elias90)

    Yes, all plugins are updated, and i have the same problem

    Plugin Support tristan083

    (@tristan083)

    Hi @elias90 ,

    Thank you for your message and the confirmation.

    Could you provide the full stack trace of the error to help us better understand the situation? Also, does the error come up immediately after you activate one or the other (plugin)?

    Thread Starter elias90

    (@elias90)

    Hello, as I have already explained the problem occurs immediately as soon as I activate the Woocommerce Membership plugin.

    The moment I activate the plugin and try to visit the website, it gives me that error.

    Woocommerce Membership has not released any updates unlike you. So I assume the problem is due to your plugin.

    I cannot

    I cannot active the plugins at the same time otherwise the site will crash.

    Plugin Support Darian

    (@d0153)

    Hi @elias90

    Let me consult with the team regarding this matter, and I will provide you with an update as soon as I have more information.

    Plugin Support Darian

    (@d0153)

    Hi @elias90

    If you haven’t tried it yet, please try to deactivate all your plugins and use a default theme (like WP’s 2020 theme). After that, activate The Event Calendar + Event ticket plugin together with Woocommerce + Woocommerce Membership, and check if the issue persists.

    If that helps, please try to reactivate your plugins one at a time and see which one is causing the issue.

    If the above doesn’t help, please check our knowledgebase article for a possible workaround.

    Let me know how it goes.

    Thread Starter elias90

    (@elias90)

    I have already executed these suggestions, and I explained at the beginning of my request that it does not work.

    It all started with the latest updates, because everything worked fine before…

    Plugin Support Darian

    (@d0153)

    Hi @elias90

    One of my colleagues suggested the following:

    From the WooCommerce memberships settings (WooCommerce > Settings > Memberships tab), please change the Content Restriction Mode to anything else than “Hide Completely”.

    Let me know how it goes.

    Thread Starter elias90

    (@elias90)

    Hi there, yes, it’s work.

    Are you planning to fix it? Because for now is ok, but “hide completely” option was a better solution

    Plugin Support Darian

    (@d0153)

    Hi @elias90

    I’ve created an internal ticket [TECTRIA-463] to address this issue and I’ve included your specific use case in it to communicate it to our team.

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

    —

    Internal Bug Ticket Reference: TECTRIA-463

Viewing 12 replies - 1 through 12 (of 12 total)
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