Fatal error, locked out of dashboard

  • Was trying to update and everything went does. Site still visible but every time I try to get to the dash I get a message like this:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 19456 bytes) in /home/content/89/11127689/html/wp-content/themes/kale/inc/kirki/includes/class-kirki-field.php on line 693

    Freaking out a wee bit – any chance someone can help?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    seems issue with the PHP Memory Limit. You can increase PHP Memory Limit by addind code in wp-config.php file.

    First you need to edit the wp-config.php file on your WordPress site. It is located in your WordPress site’s root folder

    define( 'WP_MEMORY_LIMIT', '256M' );

    Next, you need to paste this code in wp-config.php file just before the line that says ‘That’s all, stop editing! Happy blogging.’

    (Please take backups before make changes).

    If it not working please contact you hosting provider they can help the same

    Regards
    Sumith Suku

    Thread Starter thehedonista

    (@thehedonista)

    Thanks for replying sumith. Sorry I’m such a basic user. I only ever make changes through the dashboard. How do I get to where you’re telling me to go?

    Hi,

    Oh ok it is difficult to fixing the issue through the wordpress dashboard.
    Please contact hosting company where you have purchasing the server and domain.
    (Just mail them by explaining the issue.)

    Do you have FTP/Cpanel access ? I mean file access ?

    (No need to paste here any Details)

    Regards
    Sumith

    • This reply was modified 7 years, 9 months ago by sumithsuku11.

    Do you have any cache plugin? If not install W3TotalCache and enable object cache and page cache (with basic configuration).

    Object cache helps saving some memory.

    Thread Starter thehedonista

    (@thehedonista)

    Hi Sumith,
    after 2 days of chatting with godaddy, I’ve managed to get into this file and add the text as you advised, but now I get this message:
    Parse error: syntax error, unexpected ‘<‘ in /home/thehedonista/public_html/wp-config.php on line 82
    do you know what that means?
    Thanks in advance!
    Sarah

Viewing 5 replies - 1 through 5 (of 5 total)
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