fatal error import

  • Resolved eavinu

    (@eavinu)


    1 year, 6 months ago

    Hello,
    I am trying to import orders from the old website to the new staging website and get an error that says “something went wrong”.
    I tried to change the import batch count and the maximum execution time with no change to the result..

    The fatal error log is showing:

    2023-09-01T10:02:06+00:00 CRITICAL Uncaught Error: Call to undefined method Automattic\WooCommerce\Utilities\OrderUtil::get_table_for_orders() in /public_html/wp-content/plugins/order-import-export-for-woocommerce/helpers/class-wt-common-helper.php:246
    Stack trace: 0 /public_html/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/import/import.php(41): Wt_Import_Export_For_Woo_Basic_Common_Helper::is_hpos_enabled() 1 /public_html/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/order.php(156): Wt_Import_Export_For_Woo_Basic_Order_Import->__construct(Object(Wt_Import_Export_For_Woo_Basic_Order)) 2 /public_html/wp-includes/class-wp-hook.php(307): Wt_Import_Export_For_Woo_Basic_Order->importer_do_import(Array, ‘order’, ‘import’, Array, Array, ‘new’, 0, false) 3 in /public_html/wp-content/plugins/order-import-export-for-woocommerce/helpers/class-wt-common-helper.php on line 246

    I erased the domain name from the log above.

    WordPress 6.0.3
    Woocommerce 7.0.0

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @eavinu,

    Thanks for reaching out to us.

    It appears that the error you are experiencing is a result of using an older version of WooCommerce, specifically version 7.0. We want to assure you that we are actively addressing this issue, and a fix will be included in the upcoming release of our plugin.

    Alternatively, to resolve this error, you can try updating WooCommerce to the latest version.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@eavinu,

    We have released a new version of the plugin in which this issue has been addressed. We kindly request that you update the plugin to the latest version, 2.3.9, and verify if the issue has been resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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