Fatal Error/Failed to Open Stream After Installation

  • Resolved shizlist

    (@dnacannon)


    4 years, 3 months ago

    Just finished duplicating and installing a site on a new domain/hosting package. I made it all the way through the installation process. On step 4: Test of Site, all 4 things on the list say “Good.”

    But when I try to visit either the site itself or the wp-admin login page, I get “This Page Isn’t Working HTTP ERROR 500.” I contacted my host. This is what they see when they debug:

    Warning: require(/home/u786419490/domains/internetpreneurlist.com/public_html/wp-includes/version.php): failed to open stream: No such file or directory in /home/u786419490/domains/internetpreneurlist.com/public_html/wp-settings.php on line 33

    Warning: require(/home/u786419490/domains/internetpreneurlist.com/public_html/wp-includes/version.php): failed to open stream: No such file or directory in /home/u786419490/domains/internetpreneurlist.com/public_html/wp-settings.php on line 33

    Fatal error: require(): Failed opening required ‘/home/u786419490/domains/internetpreneurlist.com/public_html/wp-includes/version.php’ (include_path=’.:/opt/alt/php72/usr/share/pear’) in /home/u786419490/domains/internetpreneurlist.com/public_html/wp-settings.php on line 33

    I searched for similar errors/topics in this support forum but didn’t find any solutions.

    Any ideas?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey @dnacannon,

    It’s possible the wp-settings.php file is missing from the archive.zip (which is very rare). Check the archive.zip file for that file if it’s not there then you will need to re-create a new archive.zip file.

    Let me know if that helps~

    Thread Starter shizlist

    (@dnacannon)

    Hey Cory,

    Thanks for following up. Just checked, the wp-settings.php file is there. Any other ideas?

    Cheers

    Hey @dnacannon,

    What about version.php? That should also be there… If it is not then the same info above would apply. If it is also there then I would get with your host and ask them what mappings need to be changed so your site can properly read the following paths:

    /home/u786419490/domains/internetpreneurlist.com/public_html/wp-settings.php
    /home/u786419490/domains/internetpreneurlist.com/public_html/wp-includes/version.php

    Thanks~

    Thread Starter shizlist

    (@dnacannon)

    Ahoy,

    Looks like version.php is there (if you’re referring to the file in the wp-includes folder.)

    I’ll ask my host about changing mappings.

    Thanks

    Thread Starter shizlist

    (@dnacannon)

    Host support said the paths and permissions all looked good.

    They replaced the core wordpress files with “fresh” ones. He also said wp-admin was missing, so he added that as well.

    Looks like I’m up and running now. No more errors and I have access to both the site and the back end. I’ll let you know if I run into any more issues.

    Thanks for the help.

    Excellent! Thanks for the update.

Viewing 6 replies - 1 through 6 (of 6 total)
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