Fatal Error downloading a plugin

  • Resolved ninegre

    (@ninegre)


    8 years, 5 months ago

    Hello Everyone! I was installing a plugin called Customify on my site, when the page went totally white with that writing:

    Fatal error: Call to undefined function rest_url() in /web/htdocs/www.gaialimandri.it/home/home/wp-content/plugins/customify/class-pixcustomify.php on line 490

    I’m not a programmer, so I don’t know how to solve this problem… Also, the solutions I’ve already tried, following tutorials were too hard for me,
    I can’t access on wordpress anymore, and so I can’t edit anything…

    Please help me

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi,

    It seems the plugin is causing error. Please delete the following folder and you website will start working.

    wp-content/plugins/customify/

    You have to delete the customify folder and all files inside it.

    Thanks

    Thread Starter ninegre

    (@ninegre)

    Thank you for your answer, also..

    Can you explain me how I can find the folder, please?
    I am just able to use wordpress a little, and I’m really a noob in that

    Reading other answers I have tryed to install phpmyadmin, but with no success..

    You’ll need to FTP (or similar) into your site to remove the plugin files.

    Thread Starter ninegre

    (@ninegre)

    I don’t know what ant FTP is.
    At the wordpress class I took they just explained how to install a theme and plugins, that’s all.

    Please, can you explain like you would do to a five years old?
    Please

    Hi,

    Is wordpress installed on your computer or server?

    Thanks

    Thread Starter ninegre

    (@ninegre)

    Is installed on my server I think, I’ve opened a site and installed the wordpress plugin in it

    Hi,

    Then you have login on your server using FTP or CPanel and delete the following folder.

    /web/htdocs/www.gaialimandri.it/home/home/wp-content/plugins/customify/

    You have to delete the customify folder and all files inside it.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Fatal Error downloading a plugin’ is closed to new replies.