Fatal error: declaration of \DonorDashboards

Hi @sweettame,

We are working currently to isolate some edge case database migration issues that affect a handful of sites, especially ones with a long donation history.
Do you have a staging site or test site where you can replicate this issue? That would be immensely helpful in getting to the bottom of this.

Please send credentials through our contact form (do not post credentials on this public forum): https://givewp.com/contact-us/

Also, if you can turn on WP_DEBUG mode on that staging site, that would be excellent:

// Turn debugging on
define('WP_DEBUG', true);

// Tell WordPress to log everything to /wp-content/debug.log
define('WP_DEBUG_LOG', true);

// Turn off the display of error messages on your site
define('WP_DEBUG_DISPLAY', false);

Thanks!

I’m getting a similar error on website: https://globalelephants.org.

Here is the error:
Declaration of Give\DonorDashboards\Tabs\EditProfileTab\ProfileRoute::handleRequest($request) must be compatible with Give\DonorDashboards\Tabs\Contracts\Route::handleRequest(WP_REST_Request $request) in /home/customer/www/globalelephants.org/public_html/wp-content/plugins/give/src/DonorDashboards/Tabs/EditProfileTab/ProfileRoute.php on line 0

The front end of the website appears to be ok, but I get the error message when I try to work the backend. WordPress sent an alert as well.

@sweettame and @respblog

We’re investigating this and we will update as soon as possible.

Thanks!

Just checking – I know you’re working on this, but losing donations as we had to disconnect the plugin to keep the site working as it should.

Hi Rick
sadly I don’t have a stage server and i had to replace the plugin in order to no lose donations.
I must say unlike Gretchen problem, the backend kinda worked (as long as i didn’t enter a single campaign) but the front end didn’t, always the “website is havig a problem please contact administrator” message.
for what it’s worth, we didn’t had a long history of donations (less than 30) and didn’t migrate the website. it just happened.
hope to hear from you anyway, we were pretty happy with the Give plugin.
cheers
f

Hi @sweettame and @respblog,

One thing that we think may be causing these issues is sites running old versions of MySQL (older than 5.7). We’re in the process of making sure that the database migration and tools are all backward compatible to version 5.6, but if you are running an older version than that, you’ll need to update that and your host can help.
If it’s not feasible to upgrade MySQL on your site at the moment then you will need to wait for the GiveWP update which should be released sooner than later.