Fatal Error – Cannot Access Site

  • I receive the following error message when I try to access the site.

    Fatal error: Uncaught Error: Call to undefined function mysql_errno() in /home/customer/www/apprehendinggrace.com/public_html/wp-content/plugins/ss-downloads/ss-downloads.php:29 Stack trace: #0 /home/customer/www/apprehendinggrace.com/public_html/wp-settings.php(371): include_once() #1 /home/customer/www/apprehendinggrace.com/public_html/wp-config.php(91): require_once('/home/customer/...') #2 /home/customer/www/apprehendinggrace.com/public_html/wp-load.php(37): require_once('/home/customer/...') #3 /home/customer/www/apprehendinggrace.com/public_html/wp_auto_login_30d6af3f0970e089cb3d7ab0de9ca6b5.php(40): require_once('/home/customer/...') #4 {main} thrown in /home/customer/www/apprehendinggrace.com/public_html/wp-content/plugins/ss-downloads/ss-downloads.php on line 29

    Any suggestions how to fix it? TIA.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    Your ss-downloads plugin seems to be the error.

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and rename or delete the directory of ss-downloads plugin.

    Next report to issue to the plugin’s developers at the plugin’s support.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You might also point this out to that plugin dev: https://www.php.net/manual/en/function.mysql-errno.php

    They need to make their plugin PHP 7 compatible. However, it doesn’t look like that will happen.

    Best thing to do is remove the plugin and find another for the required/desired functionality.

    Thread Starter sandyhov

    (@sandyhov)

    Hi guys. I changed the name of the SS-Downloads plugin and when I try to go to the site now, I get the following message:

    Warning: Use of undefined constant is_admin - assumed 'is_admin' (this will throw an Error in a future version of PHP) in /home/customer/www/apprehendinggrace.com/public_html/wp-content/plugins/shortcodekid/includes/columns/columns.php on line 128

Warning: Cannot modify header information - headers already sent by (output started at /home/customer/www/apprehendinggrace.com/public_html/wp-content/plugins/shortcodekid/includes/columns/columns.php:128) in /home/customer/www/apprehendinggrace.com/public_html/wp-includes/pluggable.php on line 1281

    So I assumed a similar fix would work here. I first tried changing the folder name. Didn’t work. Same message. Eventually I deleted the plugin. And I still get the same message. I’ve searched through the files for anything called “shortcodekid” and there aren’t any files there anymore. Thots? TIA.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    The only stuff you removed was that plugin? It looks like the problem is with your theme.

Viewing 4 replies - 1 through 4 (of 4 total)
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