Fatal Error Allowed memory abstract-wc-order.php (583)

  • Resolved yonnygonzalez

    (@yonnygonzalez)


    2 years, 11 months ago

    Hello Dears

    I have problem since the last automatic update WordPress Versión 5.9.3 (5 days ago maybe)

    I use the plugin Phone Order (algoplus), when i try open this plugin i got the follow problem:

    HTTP ERROR 500

    Review Debug.log:

    2022-04-22T11:09:00+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 12288 bytes) en /var/www/html/wordpress/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php en la línea 583

    2022-04-06T20:11:44+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) en /var/www/html/wordpress/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php en la línea 115

    
### WordPress Environment ###

WordPress address (URL): https://bolsaslaestrella.cl
Site address (URL): https://bolsaslaestrella.cl
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: es_CL
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.41 (Ubuntu)
PHP Version: 7.4.3
PHP Post Max Size: 4 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.21-0ubuntu0.20.04.4
Max Upload Size: 4 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Tu servidor no tiene la clase SoapClient habilitada - puede que algunos plugins de puerta de enlace que utilizan SOAP no funcionen como se espera.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 109.39MB
Tama?o de los datos de la base de datos: 62.90MB
Tama?o del índice de la base de datos: 46.49MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 10.47MB + Index: 7.95MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.95MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.02MB + Index: 0.36MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 3.52MB + Index: 3.38MB + Engine InnoDB
wp_facto_log: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_facto_order_mp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_ocwma_billingadress: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_openfactura_registry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.02MB + Index: 1.17MB + Engine InnoDB
wp_phone_orders_log: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 21.52MB + Index: 20.69MB + Engine InnoDB
wp_posts: Data: 3.17MB + Index: 0.75MB + Engine InnoDB
wp_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_term_relationships: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 6.50MB + Index: 6.91MB + Engine InnoDB
wp_users: Data: 0.52MB + Index: 0.42MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 1.09MB + Engine InnoDB
wp_wc_order_stats: Data: 0.33MB + Index: 0.33MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 456
custom_css: 1
customize_changeset: 5
elementor_library: 1
metagallery: 1
ml-slide: 7
ml-slider: 1
nav_menu_item: 4
page: 10
post: 2
product: 131
product_variation: 501
revision: 165
shop_order: 3081
shop_order_refund: 1
wc_order_email: 1
wc_order_status: 8
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

FiboSearch - AJAX Search for WooCommerce: por FiboSearch Team – 1.17.0
Akismet Anti-Spam: por Automattic – 4.2.2
Elementor: por Elementor.com – 3.4.5
JC WooCommerce Advanced Attributes: por James Collings – 2.0.7
Loco Translate: por Tim Whitlock – 2.6.1
Members: por MemberPress – 3.2.1
MetaSlider: por MetaSlider – 3.27.3
One Click Order Re-Order: por CedCommerce – 1.1.7
Woocommerce OpenFactura: por Haulmer – 1.0.25
Pedidos telefónicos de WooCommerce (Pro): por AlgolPlus – 3.6.11
Sticky Side Buttons: por Maeve Lander – 1.0.9
WooCommerce Tiered Price Table: por bycrik – 2.6.1
UpdraftPlus - Backup/Restore: por UpdraftPlus.Com
DavidAnderson – 1.22.11

WooCommerce Advanced Quantity: por Morning Train Technologies ApS – 3.0.4
Ajax add to cart for WooCommerce: por QuadLayers – 1.2.9
Woo Empty Cart Button: por WPCodelibrary – 1.4.0
Checkout Fields Manager for WooCommerce: por QuadLayers – 5.5.5
WooCommerce Dynamic Pricing: por Element Stark – 3.1.25 (update to version 3.1.27 is available)
WooCommerce Email Customizer: por cxThemes – 3.33
WooCommerce Google Analytics Integration: por WooCommerce – 1.5.8
WooCommerce Order Status Change Notifier: por WooThemes – 1.1.0
WooCommerce Order Status Manager: por SkyVerge – 1.13.2 (update to version 1.13.3 is available)
WooCommerce PDF Invoices & Packing Slips: por WP Overnight – 2.14.4
Stock Manager for WooCommerce: por StoreApps – 2.8.3
WooCommerce TM Extra Product Options: por themeComplete – 5.1
WooCommerce Wholesale Prices: por Rymera Web Co – 2.0.2
WooCommerce: por Automattic – 6.4.1
Yoast SEO: por Equipo Yoast – 18.6
WP Mail SMTP: por WPForms – 3.3.0
Sequential Order Numbers for WooCommerce: por WebToffee – 1.4.4

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: CLP ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Base de la tienda: #251 - /productos/
Carrito: #645 - /carrito/
Finalizar compra: #646 - /finalizar-compra/
Mi cuenta: #647 - /mi-cuenta/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Open Shop
Version: 1.3.1 (update to version 1.4.2 is available)
Author URL: https://www.themehunk.com
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Archive Template: Tu tema tiene un archivo woocommerce.php
no podrás sobreescribir la plantilla personalizada woocommerce/archive-product.php ya que woocommerce.php tiene prioridad sobre archive-product.php. Esto es intencionado para prevenir problemas de visualización.

Overrides: La  version 3.7.0 de /var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/admin-cancelled-order.php está obsoleta. La versión del núcleo es la 4.1.0
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/admin-failed-order.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/admin-new-order.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-completed-order.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-invoice.php
La  version 3.7.0 de /var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-new-account.php está obsoleta. La versión del núcleo es la 6.0.0
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-note.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-on-hold-order.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-processing-order.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-refunded-order.php
La  version 3.7.0 de /var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/customer-reset-password.php está obsoleta. La versión del núcleo es la 4.0.0
La  version 3.5.4 de /var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-addresses.php está obsoleta. La versión del núcleo es la 5.6.0
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-customer-details.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-downloads.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-footer.php
La  version 2.4.0 de /var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-header.php está obsoleta. La versión del núcleo es la 4.0.0
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-order-details.php
/var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-order-items.php
La  version 3.3.0 de /var/www/html/wordpress/wp-content/plugins/woocommerce-email-control/templates/emails/vanilla/email-styles.php está obsoleta. La versión del núcleo es la 4.0.0

Outdated Templates: ?
					
					
						Aprende cómo actualizar

### Action Scheduler ###

Cancelada: 1
Oldest: 2022-04-23 13:32:46 +0000
Newest: 2022-04-23 13:32:46 +0000

Completar: 2,875
Oldest: 2022-03-23 16:18:53 +0000
Newest: 2022-04-23 13:32:46 +0000

Fallida: 1
Oldest: 2021-12-28 16:50:22 +0000
Newest: 2021-12-28 16:50:22 +0000

Pendiente: 1
Oldest: 2022-04-25 17:06:40 +0000
Newest: 2022-04-25 17:06:40 +0000

### Status report information ###

Generated at: 2022-04-23 10:57:53 -03:00
    • This topic was modified 2 years, 11 months ago by yonnygonzalez.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @yonnygonzalez

    Thanks for sharing the System Status Report.

    I see that your site’s current WP Memory Limit is 256 MB. We recommend increasing it a bit to 512 MB, and observe if the error persists. This is because both the fatal errors seem to be about memory shortage. You can request your host to increase this limit for you. Alternatively, if you’re comfortable doing it on your own, here’s a guide you can follow: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.

    I do not see the Phone Order (algoplus) plugin in the status report (I believe it is this plugin that you are referring to), but as you mentioned that the problem came up when you opened the plugin, we recommend disabling it and see if the errors resolve.

    If it doesn’t, then for further support kindly reach out to the plugin’s helpdesk at https://docs.algolplus.com/support/ , as they would be more familiar with how their plugin works.

    Cheers

    Thread Starter yonnygonzalez

    (@yonnygonzalez)

    @margaretwporg

    Thank you!

    the problem was solved.

    I have a doubt. This is a provisional solution and do I have to make any code modifications? Or is it a permanent solution and I will not have problems in the future?

    Hi @yonnygonzalez

    Good to know that the problem is resolved. ??

    If the problem was due to memory shortage then it may not occur again if you increased it.

    If the problems occurs again, and it is initiated by the same plugin, then you can report it to the plugin’s team, who might consider making necessary modifications to the plugin’s code/settings if need be.

    I’m marking this thread as resolved. Please feel free to open a new topic if you need help with anything else.

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)
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