Fatal error after updating JetPack

  • Resolved jess888

    (@jess888)


    2 years, 6 months ago

    I received this error after updating Jetpack just now. I had to restore back to the previous version. please advise – thanks:

    Fatal error: Uncaught Error: Call to undefined method Automattic\Jetpack\Connection\Error_Handler::check_api_response_for_errors() in /home/beccalawton_com/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-connection/src/class-client.php:44 Stack trace: #0 /home/beccalawton_com/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-connection/src/class-client.php(462): Automattic\Jetpack\Connection\Client::remote_request(Array, '{"package_versi...') #1 /home/beccalawton_com/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-connection/src/class-package-version-tracker.php(102): Automattic\Jetpack\Connection\Client::wpcom_json_api_request_as_blog('/sites/10963781...', '2', Array, '{"package_versi...', 'wpcom') #2 /home/beccalawton_com/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-connection/src/class-package-version-tracker.php(63): Automattic\Jetpack\Connection\Package_Version_Tracker->update_package_versions_option(Array) #3 /home/b in /home/beccalawton_com/public_html/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-connection/src/class-client.php on line 44

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @jess888

    To fix this issue, can you please deactivate and delete Jetpack entirely, and then reinstall it, as described here:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    *Please note* you shouldn’t lose any data (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.

    Let us know if that helps!

    Plugin Support Alba

    (@ctdealba)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Best,
    Alba

Viewing 2 replies - 1 through 2 (of 2 total)
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