Fatal error after update

  • Resolved ammo69

    (@ammo69)


    6 months, 1 week ago

    Updating to 1.6.29 makes my site crash; Fatal Error, white screen, no access.
    Disabling the plugin (in file manager from hosting) and rolling back to 1.6.28 solves it. What is going on?

Viewing 7 replies - 16 through 22 (of 22 total)

  • Hello there,

    I sincerely apologize for the inconvenience this issue has caused.

    We have released an update to address the issue. Please update the plugin, and the issue should be resolved. If your site is down, I recommend updating via FTP.

    I am confident this will resolve the issue. Please let me know how it goes.

    Best regards,

    Marleen M

    (@marleen-meert)

    @avi1020p update was successful. Thank you.

    Thread Starter ammo69

    (@ammo69)

    @avi1020p, In the new version (1.6.30), my drop down menu is not working properly anymore. I can’t move the mouse cursor downwards without the menu closes. So I can not choose all menu items. This is absolutely not working. You could try for yourself, to see what I mean.
    https://2fgcoaching.nl/
    Visitors can not acces my pages like this anymore! Help!
    I leave this for you to see till CET 8.00 am. After that I will roll back again to 1.6.28 and you can tell me when you have solved this issue.
    KIt looks like the problem with the opening dropdowns at refreshing pages is solved, though this new problem is even worse.

    • This reply was modified 6 months, 1 week ago by ammo69.

    @avi1020p updating to version 1.6.30 doesn’t help to bring back my website. I had to restore the older version 1.6.28 to make it work. with version 1.6.29, deleting the line require_once HFE_DIR . ‘vendor/autoload.php’; from header-footer-elementor.php made it work. however, with version 1.6.30, my website is completely inaccessible.

    Thread Starter ammo69

    (@ammo69)

    @avi1020p, the problem with my drop down menu not working properly, is only when I am logged in in WordPress. So visitors don’t experience this in the front-end. Still, this issue is, also in version 1.6.31 present.

    @iankusht, Also the issue of opening and closing the drop down menus when a page is loading, is still NOT SOLVED. Every time the page loads, the drop down menus are opening en floating from right to left. You could test this on my site by clicking the home menu several times. https://2fgcoaching.nl/
    This menu issue is since half a year and since I reported it in various places, nothing has been done about it.

    • This reply was modified 6 months, 1 week ago by ammo69.
    Plugin Support bsfankusht

    (@iankusht)

    Hello,

    We apologize for the inconvenience that has been caused by the recent issues – “Error messages during plugin activation” and the “Conflict with WP SVG Images plugin”. We are pleased to inform you that we have released an update to fix the issues.

    Please update the plugin to the latest version 1.6.31 to resolve the issues.

    Thank you for your understanding and patience. If you have any further questions or encounter any issues, please let us know.

    Appreciate the fix team. Thank you.

Viewing 7 replies - 16 through 22 (of 22 total)
  • The topic ‘Fatal error after update’ is closed to new replies.