Fatal error after update

  • Hi. After auto-upgrade of complianz plugin, I am getting the brutal fatal error – even the wp-admin doesnt work: https://snipboard.io/cP3zsY.jpg

    I need to turn-off the complianz, to get to the wp-admin, by renaming it on FTP. So I am unable to check the current version at the moment.

    This web is woo with multilang&multicurrency by WPML plugins. I have no such error on the other websites. Thank you for a help

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    Hi @lavadesign,

    Sorry for the inconvenience. We have released a fix for this in 7.0.1

    Please update to the latest version.

    We haven’t found the cause yet, as we can’t reproduce the issue, but the fix has been confirmed by several users with the same issue. Let me know if this helps!

    Thread Starter Luká? Bachleda – LavaDESIGN

    (@lavadesign)

    Thank you for a really quick help! However I don’t know, how to upgrade the complianz plugin. When I rename the folder in ftp back to “complianz-gdpr”, it is automatically activated and throw fatal error. So I am unable to upgrade the plugin with standard process (dashboard->upgrades). Thank you

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @lavadesign,

    You should be able to rename the plugin via FTP whereby it will be de-activated, allowing you to log back in to the site & perform the update safely.

    Kind regards, Jarno

    Thread Starter Luká? Bachleda – LavaDESIGN

    (@lavadesign)

    Hi @jarnovos standardly yes, but I don’t know, why Complianz is self-reactivated, why change the name of folder back to normal ??

    Thread Starter Luká? Bachleda – LavaDESIGN

    (@lavadesign)

    Hey guys. So I have downloaded the 5.6 version of Complianz to my PC, upload it to FTP, replace the 7.0 version files. Then I rename the Complianz folder back to normal, everything went ok. Then I was able to upgrade the Complianz to 7.0.1 with standard manner. Dashboard->upgrades. The version 7.0.1 was automatically offered. Thank you, everything works fine now.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    @lavadesign great, thanks for confirming! Very sorry for the inconvencience. As it only occurs with a certain combination of plugins it didn’t popup in the tests. Let me know if we can help with anything else.

Viewing 6 replies - 1 through 6 (of 6 total)
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