Fatal Error – ActionScheduler_DBStore.php

Hello @thamizha do you know how to use a code block instead of a inline setting of your Systems Report? Can you please revise your report using a code block instead? Thanks

Sure @serafinnyc

<details><summary>System Status Report</summary>

<br>### WordPress Environment ###<br><br>WordPress address (URL): [Redacted]<br>Site address (URL): [Redacted]<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.2.18<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 8.7.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>[REDACTED]<br><br>### Post Type Counts ###<br><br>acf-field: 1<br>acf-field-group: 1<br>attachment: 412<br>atum_supplier: 1<br>blocks: 3<br>bsf_custom_fonts: 8<br>custom_css: 2<br>customize_changeset: 1<br>es_template: 3<br>follow_up_email: 1<br>gravityview: 1<br>itsec-dash-card: 8<br>itsec-dashboard: 1<br>jetpack_migration: 2<br>mailpoet_page: 1<br>memberpressproduct: 1<br>memberpressrule: 1<br>nav_menu_item: 73<br>oembed_cache: 48<br>page: 48<br>polylang_mo: 1<br>post: 20<br>postman_sent_mail: 250<br>pretty-link: 16<br>product: 316<br>revision: 234<br>scheduled_export: 1<br>shop_coupon: 2<br>shop_order: 658<br>sidebar: 3<br>tix_question: 8<br>tix_ticket: 1<br>uo-action: 1<br>uo-recipe: 1<br>uo-trigger: 1<br>was: 5<br>wc_membership_plan: 1<br>wc_zapier_feed: 1<br>wccf_checkout_field: 23<br>wccf_product_field: 4<br>whatsapp-accounts: 3<br>woo_mb_template: 10<br>wp_navigation: 2<br>wpcf7_contact_form: 3<br>wpforms: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (32) ###<br><br>Advanced Google reCAPTCHA: by WebFactory Ltd – 1.22<br>Check & Log Email: by checkemail – 1.0.13.1<br>Classic Editor: by WordPress Contributors – 1.6.4<br>Contact Form 7 Multi-Step Forms: by Webhead LLC. – 4.4<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Contact Form Entries: by CRM Perks – 1.4.0<br>Custom Fonts: by Brainstorm Force – 2.1.6<br>Duplicate Page: by mndpsingh287 – 4.5.4<br>Error Log Viewer by BestWebSoft: by BestWebSoft – 1.1.5<br>Nextend Social Login: by Nextendweb – 3.1.14<br>Post SMTP: by Post SMTP – 2.9.7<br>Pretty Links Developer Edition: by Pretty Links – 3.5.3<br>Really Simple SSL Pro: by Really Simple Plugins – 7.0.8<br>Really Simple SSL: by Really Simple Plugins – 8.1.6<br>Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.9.1<br>Use Any Font: by Dnesscarkey – 6.3.07<br>YellowPencil Pro: by WaspThemes – 7.5.7<br>WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.9.3<br>WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2<br>1 Razorpay: Signup for FREE PG: by Team Razorpay – 4.6.7<br>Woo Conditional Shipping and Payments: by Woo – 1.15.11 (update to version 2.0.1 is available)<br>WooCommerce Filter Orders by Product: by Kowsar Hossain – 4.1<br>WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4<br>Woo Product Add-ons: by Woo – 6.8.4 (update to version 7.0.1 is available)<br>WooCommerce Product Search: by itthinx – 5.5.0 (update to version 5.6.0 is available)<br>WooCommerce Shipping & Tax: by WooCommerce – 2.7.0<br>WooCommerce: by Automattic – 9.1.4<br>WooSidebars: by WooCommerce – 1.4.6<br>WP Crontrol: by John Blackbourn – 1.17.0<br>WP Rocket: by WP Media – 3.16.1.1<br>Related Products for WooCommerce: by WebToffee – 1.5.6<br>YITH WooCommerce Wishlist: by YITH – 3.36.0<br><br>### Inactive Plugins (30) ###<br><br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.5.3<br>Better Search Replace: by WP Engine – 1.4.7<br>BricksUltimate: by Paul Chinmoy – 1.6.14.1<br>Cleanup Action Scheduler: by Media Uganda – 1.2.1<br>Debug Bar: by wordpressdotorg – 1.1.6<br>Media File Renamer: Rename for better SEO (AI-Powered): by Jordy Meow – 5.9.4<br>PayU Payment Gateway for WooCommerce: by PayU SA – 2.5.0<br>Product Filter for WooCommerce: by XforWooCommerce – 8.3.0<br>Real Media Library: by devowl.io – 4.21.8<br>Real Physical Media: by devowl.io – 1.5.57<br>Smush Pro: by WPMU DEV – 3.16.5<br>SSL Insecure Content Fixer: by WebAware – 2.7.2<br>Theme My Login: by Theme My Login – 7.1.7<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 2.24.4.0<br><br>Visual Term Description Editor: by Shea Bunge – 1.8.1<br>WavePlayer: by Luigi Pulcini – 3.6.2<br>WhatsApp Chat by NinjaTeam: by NinjaTeam – 2.6<br>WooCommerce - Instamojo: by instamojo – 2.0.1<br>WooCommerce - Store Exporter Deluxe: by Visser Labs – 5.3.1<br>WooCommerce Checkout Field Editor: by WooCommerce – 1.7.9 (update to version 1.7.15 is available)<br>WooCommerce Custom Fields: by RightPress – 2.2.5<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.4<br>WooCommerce PDF Invoices: by Andrew Benbow – 5.0.2 (update to version 5.0.5 is available)<br>WooCommerce Pre-Orders: by WooCommerce – 2.0.4 (update to version 2.1.2 is available)<br>Wordfence Security: by Wordfence – 7.11.7<br>WP-Stateless: by UDX – 4.0.4<br>WPMU DEV Dashboard: by WPMU DEV – 4.11.26<br>Yoast SEO: by Team Yoast – 23.1<br>Yoast SEO: WooCommerce: by Team Yoast – 16.2<br>Yoast SEO Premium: by Team Yoast – 22.9<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: object-cache.php<br><br>### Must Use Plugins (1) ###<br><br>SSO: by Garth Mortensen<br>Mike Hansen – 0.5<br><br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: ?<br>Currency: INR (?)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 7 MB<br><br>### WC Pages ###<br><br>Shop base: #42 - /shop/<br>Cart: #43 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #44 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #45 - /my-account/<br>Terms and conditions: #1220 - /terms/<br><br>### Theme ###<br><br>Name: Flatsome Childnew<br>Version: 3.0<br>Author URL: <br>Child Theme: ?<br>Parent Theme Name: Flatsome<br>Parent Theme Version: 3.19.4<br>Parent Theme Author URL: https://uxthemes.com<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/header.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php<br><br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Not scheduled<br>Options: ?<br>Notes: 204<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 2<br>Oldest: 2024-08-02 10:07:21 +0000<br>Newest: 2024-08-02 10:07:21 +0000<br><br>Pending: 9<br>Oldest: 2024-08-02 10:07:21 +0000<br>Newest: 2024-08-02 10:07:21 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-02 21:37:10 +05:30<br>
</details>

• This reply was modified 7 months, 3 weeks ago by thamizha. Reason: wrong copy

Hey there, @thamizha! Thanks for contacting us. I’m happy to help you.

I see on your SSR that your database is outdated. You mentioned updating it. To confirm, did you get the error “Fatal Error – ActionScheduler_DBStore.php” when trying to update it?

Do you have any pending or failed actions on the action scheduler? You can check it on WooCommerce > Status > Scheduled Actions.

2 errors are keeping on coming on the checkout page (Unable to create order. and There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again)

This can be an SMTP-related issue. Installing a plugin like?WP Mail SMTP?and configuring your mail server will probably resolve the issue.

Can you please try it and let us know how it goes?

Looking forward to your reply.

Have a wonderful day!

Hi @carolm29

If i give Update database it is showing “WooCommerce database update in progress” when i check in the view progress section it is shwoing pending 12 and these are the messages shwoing it “Action Scheduler migration in progress. The list of scheduled actions may be incomplete.” and “The next queue will begin processing in approximately 6 seconds.”

when i checked in the Log error report it is sowing this

[Sat Aug 03 08:41:35.807031 2024] [lsapi:error] [pid 895352:tid 23362215319296] [client 119.18.49.84:31312] [host https://www.amanaliterature.in] Backend fatal error: PHP Fatal error: Uncaught RuntimeException: Unable to release actions from claim id 0. in /xxxx/xxxx/xxxx/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:1040\nStack trace:\n#0 //xxxx/xxxx/xxxx/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(406): ActionScheduler_DBStore->release_claim(Object(ActionScheduler_ActionClaim))\n#1 /xxxx/xxxx/xxxx/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_FatalErrorMonitor.php(52): ActionScheduler_HybridStore->release_claim(Object(ActionScheduler_ActionClaim))\n#2/xxxx/xxxx/xxxx/wp-includes/class-wp-hook.php(324): ActionScheduler_FatalErrorMonitor->handle_unexpected_shutdown(”)\n#3 /xxxx/xxxx/xxxx/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#4 /home1/amanalit/public_html/wp-includes/plugin.php(517):

FOR SMTP i am using Post-man SMTP and it is working properly and sending the messages properly.

Hi @thamizha,

Uncaught RuntimeException: Unable to release actions from claim id 0. in /xxxx/xxxx/xxxx/wp-

Looking at the shared error logs, it appears that there’s an issue with the Action Scheduler migration during the WooCommerce database update.

In that case, I recommend you deactivate all plugins except WooCommerce and try to manually update the database by heading over to WooCommerce > Status > Tools > Update Database. This should trigger the update in your store. Once that is done, you can activate all your plugins.

FOR SMTP i am using Post-man SMTP and it is working properly and sending the messages properly.

Thank you for confirming that you already have a working SMTP plugin. Could you please try updating the database and check if the errors on your checkout page are still showing?

Looking forward to your reply.

Hi @ckadenge

Woocommerce database is updated sucessfully but still error is showing

[Sat Aug 03 16:39:21.947709 2024] [lsapi:error] [pid 444180:tid 23362343958272]  [host www.amanaliterature.in] Backend fatal error: PHP Fatal error: Uncaught RuntimeException: Unable to release actions from claim id 0. in /xxxx/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:1040\nStack trace:\n#0 /xxxx/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(406): ActionScheduler_DBStore->release_claim(Object(ActionScheduler_ActionClaim))\n#1 /xxxx/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_FatalErrorMonitor.php(52): ActionScheduler_HybridStore->release_claim(Object(ActionScheduler_ActionClaim))\n#2 /xxxx/wp-includes/class-wp-hook.php(324): ActionScheduler_FatalErrorMonitor->handle_unexpected_shutdown('')\n#3 /xxxx/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#4 /xxxx//wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#5 /xxxx//wp-includes/load.php(1280): do_action('shutdown')\n#6 [internal function]: shutdown_action_hook()\n#7 {main}\n thrown in //xxxx/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 1040\n

Please check the updated report below

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://www.amanaliterature.in<br>Site address (URL): https://www.amanaliterature.in<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.2.18<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 5000<br>cURL Version: 8.7.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: wp_<br>Total Database Size: 2734.95MB<br>Database Data Size: 2731.26MB<br>Database Index Size: 3.69MB<br>wp_woocommerce_sessions: Data: 1.95MB + Index: 0.04MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.17MB + Index: 0.04MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 0.71MB + Index: 0.55MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_actions: Data: 2.02MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_groups: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_actionscheduler_logs: Data: 2089.35MB + Index: 0.00MB + Engine MyISAM<br>wp_androapp_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_apexnb_subscriber: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_apex_notification_bar: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_activity: Data: 0.16MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_auto_message: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_badges_achievements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_bank_transfer_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_drip_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_email_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_entries: Data: 0.17MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_fail_attempts: Data: 0.72MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_forms: Data: 0.09MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_form_field: Data: 0.04MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_login_history: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_members: Data: 0.03MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_membership_setup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_member_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_payment_log: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_arm_subscription_plans: Data: 0.00MB + Index: 0.00MB + Engine 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Still in the check-out page it is showing Unable to create order even now i installed the WP smtp plugin as per your suggestion also but erro keeps on coming.

Hi again @thamizha,

Woocommerce database is updated sucessfully

Glad to know that you were able to successfully update your database.

Still in the check-out page it is showing?Unable to create order

I understand even after updating your database the issue still persists, as a next step, I recommend checking your Database to see if your tables are set to auto_increment. If not, please change this and let us know. If you’re unable to make the changes from your end, I recommend reaching out to a developer for further assistance.

Let us know how this goes.

Hi @ckadenge

Can you givs us the instructions on how to set to?auto_increment, i will follow the same

Hi @ckadenge

I have followed your instruction to set to?auto_increment it was sucessfull but still it is not solved showing the same Unable to create order in the checkout still showing the below error

[Sat Aug 03 22:56:58.167011 2024] [lsapi:error] [pid 644332:tid 23362337093376] [client 119.18.49.84:56032] [host https://www.amanaliterature.in] Backend fatal error: PHP Fatal error: Uncaught RuntimeException: Unable to release actions from claim id 0. in /wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:1040\nStack trace:\n#0 /wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_FatalErrorMonitor.php(52): ActionScheduler_DBStore->release_claim(Object(ActionScheduler_ActionClaim))\n#1 /wp-includes/class-wp-hook.php(324): ActionScheduler_FatalErrorMonitor->handle_unexpected_shutdown(”)\n#2 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#3 /wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#4 /wp-includes/load.php(1280): do_action(‘shutdown’)\n#5 [internal function]: shutdown_action_hook()\n#6 {main}\n thrown in //wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 1040\n

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0.00MB + Engine MyISAM<br>wp_mepr_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_mepr_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_mepr_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_omp_fiw_family: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_familyLanguage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_familyMeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_familyVariation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_file: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_fileFamily: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_fileLanguage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_gf_family: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_gf_familyLanguage: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_gf_familyVariation: Data: 0.30MB + Index: 0.00MB + Engine InnoDB<br>wp_omp_fiw_variable: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_options: Data: 4.12MB + Index: 0.03MB + Engine MyISAM<br>wp_postmeta: Data: 10.41MB + Index: 0.96MB + Engine MyISAM<br>wp_posts: Data: 5.50MB + Index: 0.20MB + Engine MyISAM<br>wp_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_post_smtp_logs: Data: 6.52MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_clicks: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_clicks_rotations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_keywords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_link_metas: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_link_rotations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_post_keywords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_post_urls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_prli_report_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pw_gcmusers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_realmedialibrary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_realmedialibrary_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_realmedialibrary_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_realmedialibrary_resetnames: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_realmedialibrary_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_realphysicalmedia_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_realphysicalmedia_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_realphysicalmedia_seo: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_rsssl_csp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_rsssl_xmlrpc: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_sm_attendance: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_sm_staffs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_sm_staff_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_sm_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_sm_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_sm_task_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_sm_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_map_value: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_order: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_product_value: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_profile: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_schedule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_srw_seat_reservation_seat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_stateless_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_stateless_file_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_stateless_file_sizes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>wp_term_relationships: Data: 0.03MB + Index: 0.07MB + Engine MyISAM<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp_uap_action_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_action_log_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_api_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_api_logs_view: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_closure_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_closure_log_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_recipe_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_recipe_logs_view: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_trigger_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_trigger_logs_view: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_uap_trigger_log_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_ulp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_ulp_campaign_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_ulp_layers: Data: 0.19MB + Index: 0.00MB + Engine MyISAM<br>wp_ulp_popups: Data: 0.05MB + Index: 0.00MB + Engine MyISAM<br>wp_ulp_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_ulp_targets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_ulp_webfonts: Data: 0.05MB + Index: 0.00MB + Engine MyISAM<br>wp_usermeta: Data: 2.41MB + Index: 1.10MB + Engine MyISAM<br>wp_users: Data: 0.17MB + Index: 0.11MB + Engine MyISAM<br>wp_vxcf_leads: Data: 0.05MB + Index: 0.02MB + Engine MyISAM<br>wp_vxcf_leads_detail: Data: 0.30MB + Index: 0.18MB + Engine MyISAM<br>wp_vxcf_leads_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_admin_note_actions: Data: 0.04MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_customer_lookup: Data: 0.10MB + Index: 0.04MB + Engine MyISAM<br>wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.09MB + Engine MyISAM<br>wp_wc_order_stats: Data: 0.04MB + Index: 0.03MB + Engine MyISAM<br>wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_bolt_checkout_sessions: Data: 0.79MB + Index: 0.00MB + Engine MyISAM<br>wp_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpie_template: Data: 0.05MB + Index: 0.00MB + Engine MyISAM<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_emails_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpnotif_whatsapp_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wps_hit: Data: 1.52MB + Index: 0.00MB + Engine MyISAM<br>wp_wps_index: Data: 0.95MB + Index: 0.00MB + Engine MyISAM<br>wp_wps_key: Data: 0.09MB + Index: 0.00MB + Engine MyISAM<br>wp_wps_object_term: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wp_wps_object_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wps_query: Data: 0.19MB + Index: 0.00MB + Engine MyISAM<br>wp_wps_uri: Data: 0.69MB + Index: 0.00MB + Engine MyISAM<br>wp_wps_user_agent: Data: 0.17MB + Index: 0.00MB + Engine MyISAM<br>wp_wsal_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wsal_occurrences: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wsal_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yith_wcwl: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>wp_yith_wcwl_lists: Data: 0.05MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_indexable: Data: 0.36MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_prominent_words: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 0.03MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_seo_meta: Data: 0.60MB + Index: 0.00MB + Engine MyISAM<br><br>### Post Type Counts ###<br><br>acf-field: 1<br>acf-field-group: 1<br>attachment: 414<br>atum_supplier: 1<br>blocks: 3<br>bsf_custom_fonts: 8<br>custom_css: 2<br>customize_changeset: 1<br>es_template: 3<br>follow_up_email: 1<br>gravityview: 1<br>itsec-dash-card: 8<br>itsec-dashboard: 1<br>jetpack_migration: 2<br>mailpoet_page: 1<br>memberpressproduct: 1<br>memberpressrule: 1<br>nav_menu_item: 73<br>oembed_cache: 48<br>page: 48<br>polylang_mo: 1<br>post: 68<br>postman_sent_mail: 250<br>pretty-link: 16<br>product: 316<br>revision: 234<br>scheduled_export: 1<br>shop_coupon: 2<br>shop_order: 668<br>sidebar: 3<br>tix_question: 8<br>tix_ticket: 1<br>uo-action: 1<br>uo-recipe: 1<br>uo-trigger: 1<br>was: 5<br>wc_membership_plan: 1<br>wc_zapier_feed: 1<br>wccf_checkout_field: 23<br>wccf_product_field: 4<br>whatsapp-accounts: 3<br>woo_mb_template: 10<br>wp_navigation: 90<br>wpcf7_contact_form: 3<br>wpforms: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (7) ###<br><br>Cleanup Action Scheduler: by Media Uganda – 1.2.1<br>WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.9.3<br>WooCommerce - Instamojo: by instamojo – 2.0.1<br>WooCommerce: by Automattic – 9.1.4<br>Wordfence Assistant: by Wordfence – 1.0.9<br>WP Crontrol: by John Blackbourn – 1.17.0<br>WP Mail SMTP Pro: by WP Mail SMTP – 4.1.0<br><br>### Inactive Plugins (56) ###<br><br>1 Razorpay: Signup for FREE PG: by Team Razorpay – 4.6.7<br>Advanced Google reCAPTCHA: by WebFactory Ltd – 1.22<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.5.3<br>BricksUltimate: by Paul Chinmoy – 1.6.14.1<br>Check & Log Email: by checkemail – 1.0.13.1<br>Classic Editor: by WordPress Contributors – 1.6.4<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Contact Form 7 Multi-Step Forms: by Webhead LLC. – 4.4<br>Contact Form Entries: by CRM Perks – 1.4.0<br>Custom Fonts: by Brainstorm Force – 2.1.6<br>Debug Bar: by wordpressdotorg – 1.1.6<br>Duplicate Page: by mndpsingh287 – 4.5.4<br>Error Log Viewer by BestWebSoft: by BestWebSoft – 1.1.5<br>Media File Renamer: Rename for better SEO (AI-Powered): by Jordy Meow – 5.9.4<br>Nextend Social Login: by Nextendweb – 3.1.14<br>PayU Payment Gateway for WooCommerce: by PayU SA – 2.5.0<br>PrettyLinks: by Pretty Links – 3.6.8<br>Product Filter for WooCommerce: by XforWooCommerce – 8.3.0<br>Really Simple SSL: by Really Simple Plugins – 8.1.6<br>Really Simple SSL Pro: by Really Simple Plugins – 7.0.8<br>Real Media Library: by devowl.io – 4.21.8<br>Real Physical Media: by devowl.io – 1.5.57<br>Related Products for WooCommerce: by WebToffee – 1.5.6<br>Smush Pro: by WPMU DEV – 3.16.5<br>SSL Insecure Content Fixer: by WebAware – 2.7.2<br>Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.9.1<br>Theme My Login: by Theme My Login – 7.1.7<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 2.24.4.0<br><br>Use Any Font: by Dnesscarkey – 6.3.07<br>Visual Term Description Editor: by Shea Bunge – 1.8.1<br>WavePlayer: by Luigi Pulcini – 3.6.2<br>WhatsApp Chat by NinjaTeam: by NinjaTeam – 2.6<br>WooCommerce - Store Exporter Deluxe: by Visser Labs – 5.3.1<br>WooCommerce Checkout Field Editor: by WooCommerce – 1.7.9 (update to version 1.7.15 is available)<br>WooCommerce Custom Fields: by RightPress – 2.2.5<br>WooCommerce Filter Orders by Product: by Kowsar Hossain – 4.1<br>WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.4<br>WooCommerce PDF Invoices: by Andrew Benbow – 5.0.2 (update to version 5.0.5 is available)<br>WooCommerce Pre-Orders: by WooCommerce – 2.0.4 (update to version 2.1.2 is available)<br>WooCommerce Product Search: by itthinx – 5.5.0 (update to version 5.6.0 is available)<br>WooCommerce Shipping & Tax: by WooCommerce – 2.7.0<br>Woo Conditional Shipping and Payments: by Woo – 1.15.11 (update to version 2.0.1 is available)<br>Woo Product Add-ons: by Woo – 6.8.4 (update to version 7.0.1 is available)<br>WooSidebars: by WooCommerce – 1.4.6<br>Wordfence Security: by Wordfence – 7.11.7<br>WP-Stateless: by UDX – 4.0.4<br>WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2<br>WPForms Lite: by WPForms – 1.8.9.6<br>WPMU DEV Dashboard: by WPMU DEV – 4.11.26<br>WP Rocket: by WP Media – 3.16.3<br>YellowPencil Pro: by WaspThemes – 7.5.7<br>YITH WooCommerce Wishlist: by YITH – 3.36.0<br>Yoast SEO: by Team Yoast – 23.1<br>Yoast SEO: WooCommerce: by Team Yoast – 16.2<br>Yoast SEO Premium: by Team Yoast – 22.9<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: object-cache.php<br><br>### Must Use Plugins (1) ###<br><br>SSO: by Garth Mortensen<br>Mike Hansen – 0.5<br><br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: ?<br>Currency: INR (?)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 7 MB<br><br>### WC Pages ###<br><br>Shop base: #42 - /shop/<br>Cart: #43 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #44 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #45 - /my-account/<br>Terms and conditions: #1220 - /terms/<br><br>### Theme ###<br><br>Name: Flatsome Childnew<br>Version: 3.0<br>Author URL: <br>Child Theme: ?<br>Parent Theme Name: Flatsome<br>Parent Theme Version: 3.19.4<br>Parent Theme Author URL: https://uxthemes.com<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/header.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php<br><br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-04 17:02:17 +05:30<br>Options: ?<br>Notes: 204<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Pending: 5<br>Oldest: 2024-08-04 17:32:39 +0000<br>Newest: 2024-08-04 17:32:39 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-03 23:02:40 +05:30<br>

Hi @thamizha

Backend fatal error: PHP Fatal error: Uncaught RuntimeException: Unable to release actions from claim id 0.

To ensure we are on the same page, can you please check whether the /tmp dir on the server is full and preventing MySQL from performing any proper writes and reads? If needed, you can contact your hosting provider for further help.

If this makes no difference, could you kindly enable the WP debug mode? This will provide more detailed information about the issue. You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

Looking forward to hearing from you!

HI @shameemreza

tmp dir is empty only, Wp-debug error code:

https://paste.mozilla.org/HZ2vz2zT

Hi @thamizha

tmp dir is empty only

That’s great to hear! As a next step to troubleshoot, please install the Action Scheduler plugin. Once installed, head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate

Next, please clear your browser and server cache and then check again.

If this makes no difference, try reinstalling WordPress and WooCommerce. If necessary, feel free to first reinstall both in a staging environment.

Furthermore, the error log you’ve shared indicates an issue within your theme files, specifically within the ‘structure-header.php’ file of your Flatsome theme.

This issue usually arises when trying to access an array offset that doesn’t exist or when a boolean value (true or false) is being used instead of an array. There’s likely a piece of code in your theme that’s trying to access a part of an array that doesn’t exist.

To resolve this, I would recommend updating your theme to the latest version. The issue might be resolved in a newer version. If the issue persists after updating, you should contact the theme developers, as they are best equipped to handle issues specific to their code.

I hope this helps! Please let us know how it goes or if you need further assistance.

Hi @shameemreza

I have tried all the above approaches but still it is showing Unable to create order?in the checkout in the first referesh so i tried to order using another login and try to test the order and checkout but instead of redirecting to the payment gateway it is showing this URl https://www.amanaliterature.in/checkout/order-received/46316/?key

For example: check this screenshot https://postimg.cc/qtSg28bn in this screenshot order was selected with total amount and shipping cost and address when i try to place the order it is redirecting to this url and page check this https://postimg.cc/xc8ZkMmn

• This reply was modified 7 months, 3 weeks ago by thamizha. Reason: revision on texts

Hi @thamizha

This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront or Twenty Twenty-Four
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

I hope that helps! Let me know once you have done a conflict test!

Hi @shameemreza

I have tried all the approaches but it is not working, now it is creating another issue if i click “Add to cart” and click checkout it is showing the empty in the chekcout page without the product, please test it from your side