Fatal Error

  • Resolved vireev

    (@vireev)


    7 months, 1 week ago

    After last update (08.08.24) I had a next fatal error. It did not appear immediately after the update, but a few days later, I noticed it today and immediately wrote it here. I deleted the plugin, I don’t have the time or desire to figure out what exactly happened there. I will install back if I get an adequate answer that it is. And also reassurance that my site is safe with this plugin installed. So far, I have no desire to install it again.

    With this error, the site did not work at all, no page, only this text. I couldn’t even get into the admin panel.

    Error’s message:

    Warning: require_once(/home/wp-content/plugins/simple-social-buttons/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in /home/wp-content/plugins/uncode-js_composer/include/classes/core/class-vc-manager.php on line 162

    Fatal error: require_once(): Failed opening required ‘/home/wp-content/plugins/simple-social-buttons/include/helpers/helpers_factory.php’ (include_path=’.:/usr/local/pear/php74′) in /home/wp-content/plugins/uncode-js_composer/include/classes/core/class-vc-manager.php on line 162

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Emma

    (@emma24)

    Hi @vireev, sorry for the inconvenience you have faced!

    Your website’s safety and smooth operation are our top priorities, so I want to assure you that we’re taking this issue very seriously. While I don’t have an immediate answer for what exactly caused this error, but it seems to be a conflict with your theme “Uncode”.

    I need to investigate it further on your staging site to find the cause of the problem. Please contact on our support forum.

    I’m committed to finding out and ensuring it doesn’t happen again. Looking forward to your message!

    Thread Starter vireev

    (@vireev)

    I wrote to the indicated address. As soon as I have information, I will write here and change the status of the ticket. So far, the problem is relevant

    Plugin Support Emma

    (@emma24)

    Hi

    I’m pleased to inform you that we have successfully deployed the Simple Social Buttons 5.3.1 release, which includes the fix for the issue you brought to our attention (a conflict with WP Bakery Page Builder).

    Thank you for your patience and cooperation while we worked to resolve your issue. 

Viewing 3 replies - 1 through 3 (of 3 total)
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