Fatal Error

  • Resolved Corneloues

    (@corneloues)


    8 months, 2 weeks ago

    Here’s the output from WordPress when I try and deactivate the plugin.

    I have literally installed, haven’t used it, but need to uninstall.

    Fatal error: Uncaught Error: Call to undefined method DUP_LITE_Plugin_Upgrade::getNewInstallInfo() in /home/acmeoin/public_networks/jay/wp-content/plugins/duplicator/src/Utils/UsageStatistics/PluginData.php:342 Stack trace: #0 /home/acmeoin/public_networks/jay/wp-content/plugins/duplicator/src/Utils/UsageStatistics/PluginData.php(177): Duplicator\Utils\UsageStatistics\PluginData->getPluginInfos() #1 /home/acmeoin/public_networks/jay/wp-content/plugins/duplicator/src/Utils/UsageStatistics/CommStats.php(30): Duplicator\Utils\UsageStatistics\PluginData->getDataToSend() #2 /home/acmeoin/public_networks/jay/wp-content/plugins/duplicator/src/Utils/UsageStatistics/StatsBootstrap.php(66): Duplicator\Utils\UsageStatistics\CommStats::pluginSend() #3 /home/acmeoin/public_networks/jay/wp-includes/class-wp-hook.php(324): Duplicator\Utils\UsageStatistics\StatsBootstrap::deactivationAction('') #4 /home/acmeoin/public_networks/jay/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #5 /home/acmeoin/public_networks/jay/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /home/acmeoin/public_networks/jay/wp-content/plugins/duplicator/src/Core/Unistall.php(40): do_action('duplicator_afte...') #7 /home/acmeoin/public_networks/jay/wp-includes/class-wp-hook.php(324): Duplicator\Core\Unistall::deactivate(true) #8 /home/acmeoin/public_networks/jay/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #9 /home/acmeoin/public_networks/jay/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /home/acmeoin/public_networks/jay/wp-admin/includes/plugin.php(828): do_action('deactivate_dupl...', true) #11 /home/acmeoin/public_networks/jay/wp-admin/plugins.php(211): deactivate_plugins('duplicator/dupl...', false, true) #12 /home/acmeoin/public_networks/jay/wp-admin/network/plugins.php(13): require('/home/acmeoin/p...') #13 {main} thrown in?/home/acmeoin/public_networks/jay/wp-content/plugins/duplicator/src/Utils/UsageStatistics/PluginData.php?on line?342

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @corneloues,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi?@corneloues,

    I reported this to the development team and they identified the issue thanks to your report.

    The development team fixed this issue and will launch a new release with the fix as soon as possible.

    For now, to work around this, please deactivate Duplicator Lite by deleting its directory from wp-content/plugins/duplicator

    I hope this helps.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi?@corneloues,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 3 replies - 1 through 3 (of 3 total)
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