• Resolved Kliford

    (@kliford)


    Good afternoon. I added your plugin to the site and installed it on the page. Well, now I can’t access the page with your plugin, it shows an error

    The page I need help with: [log in to see the link]

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter Kliford

    (@kliford)

    Sorry, where can I turn it off disable excerpts ?
    And now I will try the 2nd option that you wrote

    Thread Starter Kliford

    (@kliford)

    The theme I use is hello
    From plugins, I only have elementor and elmentor pro
    Without this theme or plugin, my site will not work, can I read somewhere or is your plugin compatible with this theme and plugins?

    Plugin Author Gemini Labs

    (@geminilabs)

    Sorry, where can I turn it off disable excerpts ?

    On the Site Reviews Settings page, click the Reviews tab and change the Enable Excerpts setting to “No”.

    The theme I use is hello. From plugins, I only have elementor and elmentor pro

    If you are using the latest versions of Elementor and Elementor Pro and they are the only plugins active on your website, then you don’t have to test for incompatible plugins.

    If you have made any customizations to your theme (i.e. added code snippets to the functions.php file), then try temporarily switching to the twentytwentyone theme and test the reviews page. You can switch back after you have tested.

    If the problem is not a theme/plugin conflict, try checking your wp-config.php file look for the following lines:

    define('DB_CHARSET', 'utf8mb4');
    define('DB_COLLATE', '');

    If DB_CHARSET and DB_COLLATE entries have different values for you, try changing them to the values provided above.

    Thread Starter Kliford

    (@kliford)

    Yes, these are the only plugins on my site.
    I did, Enable Excerpts setting to “No”. now on the page Fatal error

    Thread Starter Kliford

    (@kliford)

    After you see this error, I’ll try to switch to another theme

    Plugin Author Gemini Labs

    (@geminilabs)

    So far I’m a little stumped. It may help to see your complete System Info and Console. Please follow the directions in the “Contact Support” section of the Help & Support page which explains how to contact me directly.

    Does your hosting provider allow you to easily change your PHP version? If so, try changing it to version 8.1 and see if that changes anything (I think you might be using 8.0).

    My educated guess is that one of the PHP/WordPress functions in the screenshot below is throwing a silent error which is causing the other error that you see on your page, and it’s possibly related to the version/build of PHP that is on your server.

    And if I were to manually troubleshoot, the first thing I would do is comment out each of the lines in the red box in the /wp-content/plugins/site-reviews/plugin/Helpers/Text.php file. If that fixed the problem, I would uncomment them one by one until I found the one that was failing:

    Thread Starter Kliford

    (@kliford)

    Good afternoon. I wrote directly to the email, as you told me, well, for 5 days no one has answered me. When can I expect an answer?

    Thread Starter Kliford

    (@kliford)

    Now everything seems to be working fine, without errors, and it shows all the reviews. Well, there is a problem, if in the recall, there is ” ” they are shown with other characters. How to fix it ?

    • This reply was modified 1 year, 3 months ago by Kliford.
    Plugin Author Gemini Labs

    (@geminilabs)

    @kliford Please check your email.

Viewing 9 replies - 16 through 24 (of 24 total)
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