Fatal Error

Hey @markusat

We currently have PHP version 8.0.6, I haven’t thought it could be coming from this since WordPress and Woocomerce themselves say versions 7.4 or greater are strongly recommended.

I will try to update the php version and see if this might help.

Thank you for the suggestion.

• This reply was modified 2 years, 1 month ago by EliteGent.

Hi @markusat,

We have tried switching back to php 7.4 the fatal error about memory still persist. Thank you for the suggestion anyway.

Hi @gentlemako ,

Thanks for providing an update!

Let’s try a few more troubleshooting steps:

WC Version: 7.3.0

1. Update WooCommerce: can you try updating WooCommerce to the latest available version (7.4.0) Here is a guide on how to update WooCommerce.
2. Increase Values: can you please ask your host to update the below values as follows:

PHP Post Max Size: 128 MB
PHP Time Limit: 600
Max Upload Size: 128 MB

3. Optimize the Database: I can see in the System Status Report that the database is pretty big. Can you try optimizing the database and see if this makes any difference? You can use a plugin for this, such as WP Optimize.

Please ensure that you have a good?backup?of your?full site and database?in place before doing the above suggestions, so that, should something go wrong, you are able to easily restore your site to a functioning state.

Let us know how this goes!

Hello Roxy,

Thank you for the suggestions. I will send the following instructions to our dev and report back to you.

Hi @gentlemako ,

That sounds like a plan ??

Please let us know how this goes!

Hi @gentlemako ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!