• Resolved EliteGent

    (@gentlemako)


    Hello there,

    It’s been a while we’re having this fatal error happening, whenever a post or product is being created or updated, we have a Critical Error.

    CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate 8388648 bytes) in /var/www/gg/wp-includes/class-wpdb.php on lin

    Please advise.

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter EliteGent

    (@gentlemako)

    Hey @markusat

    We currently have PHP version 8.0.6, I haven’t thought it could be coming from this since WordPress and Woocomerce themselves say versions 7.4 or greater are strongly recommended.

    I will try to update the php version and see if this might help.

    Thank you for the suggestion.

    • This reply was modified 2 years, 1 month ago by EliteGent.
    Thread Starter EliteGent

    (@gentlemako)

    Hi @markusat,

    We have tried switching back to php 7.4 the fatal error about memory still persist. Thank you for the suggestion anyway.

    Roxy

    (@roxannestoltz)

    Hi @gentlemako ,

    Thanks for providing an update!

    Let’s try a few more troubleshooting steps:

    WC Version: 7.3.0
    1. Update WooCommerce: can you try updating WooCommerce to the latest available version (7.4.0) Here is a guide on how to update WooCommerce.
    2. Increase Values: can you please ask your host to update the below values as follows:
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    Max Upload Size: 128 MB

    3. Optimize the Database: I can see in the System Status Report that the database is pretty big. Can you try optimizing the database and see if this makes any difference? You can use a plugin for this, such as WP Optimize.

    Please ensure that you have a good?backup?of your?full site and database?in place before doing the above suggestions, so that, should something go wrong, you are able to easily restore your site to a functioning state.

    Let us know how this goes!

    Thread Starter EliteGent

    (@gentlemako)

    Hello Roxy,

    Thank you for the suggestions. I will send the following instructions to our dev and report back to you.

    Roxy

    (@roxannestoltz)

    Hi @gentlemako ,

    That sounds like a plan ??

    Please let us know how this goes!

    Roxy

    (@roxannestoltz)

    Hi @gentlemako ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 6 replies - 16 through 21 (of 21 total)
  • The topic ‘Fatal Error’ is closed to new replies.