Fatal Error
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Hola! Utilizamos wordpress para nuestra página que es https://www.biglifttils.com , puedes ver las características de nuestra web aquí https://biglifttils.com/info.php
Tenemos un error en los productos de la tienda, cuando hay muchos nos aparece Fatal error: Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 76940640 bytes) in /homepages/15/d880763048/htdocs/clickandbuilds/BigLifttils/wp-includes/wp-db.php on line 2056.
Y no sabemos si es por un error del plugin de Woocommerce o el de Bdroppy. Hemos hablado con ellos y dicen que es problema de la web. Hablamos con ionos y nos dice que es problema de WordPress. Por favor, ayuda. Gracias.
The page I need help with: [log in to see the link]
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Hi @gema14091996,
I will reply in English but feel free to use an online translation service like Google Translate.
Basically, what this error means is that your site requires more memory than the default allocated memory provided by your server.
To solve this, you will need to ask your web hosting provider to increase your PHP memory limit.
Also, you can follow the steps from the guide below in order to fix that issue:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
I hope this helps!
But the memory is already increased, you can see it in the link I sent you earlier: https://biglifttils.com/info.php
Thank you
Hi @gema14091996,
Just so we get a closer view of your entire setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Thanks.
Okey, thank you
### WordPress Environment ### WordPress address (URL): https://biglifttils.com Site address (URL): https://biglifttils.com WC Version: 5.6.0 REST API Version: ? 5.6.0 WC Blocks Version: ? 5.5.1 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.5.1 Log Directory Writable: ? WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 800 MB WP Debug Mode: – WP Cron: ? Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.23 PHP Post Max Size: 8 MB PHP Time Limit: 180 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.33-log Max Upload Size: 8 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.6.0 WC Database Prefix: wnbCIEYH Tama?o total de la base de datos: 204.26MB Tama?o de los datos de la base de datos: 120.70MB Tama?o del índice de la base de datos: 83.56MB wnbCIEYHwoocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB wnbCIEYHwoocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB wnbCIEYHwoocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHwoocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHwoocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHactionscheduler_actions: Datos: 18.55MB + índice: 20.02MB + Motor InnoDB wnbCIEYHactionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHactionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHactionscheduler_logs: Datos: 12.52MB + índice: 10.03MB + Motor InnoDB wnbCIEYHcommentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHcomments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB wnbCIEYHdropshipping_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHdropshipping_orders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHdropshipping_products: Datos: 0.34MB + índice: 0.27MB + Motor InnoDB wnbCIEYHdropshipping_product_models: Datos: 0.44MB + índice: 0.64MB + Motor InnoDB wnbCIEYHdropshipping_queues: Datos: 12.48MB + índice: 0.20MB + Motor InnoDB wnbCIEYHlinks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHoptions: Datos: 17.02MB + índice: 3.42MB + Motor InnoDB wnbCIEYHpostmeta: Datos: 25.53MB + índice: 21.25MB + Motor InnoDB wnbCIEYHposts: Datos: 12.44MB + índice: 3.67MB + Motor InnoDB wnbCIEYHrevslider_css: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_css_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_sliders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_sliders_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_slides: Datos: 1.23MB + índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_static_slides: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_static_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHtermmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHterms: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB wnbCIEYHterm_relationships: Datos: 3.47MB + índice: 1.45MB + Motor InnoDB wnbCIEYHterm_taxonomy: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB wnbCIEYHusermeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB wnbCIEYHusers: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB wnbCIEYHvi_wad_ali_orders_info: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHvi_wad_error_product_images: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHwc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB wnbCIEYHwc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHwc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHwc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB wnbCIEYHwc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB wnbCIEYHwc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHwc_product_meta_lookup: Datos: 5.52MB + índice: 9.84MB + Motor InnoDB wnbCIEYHwc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wnbCIEYHwc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHwc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHyoast_indexable: Datos: 8.27MB + índice: 8.06MB + Motor InnoDB wnbCIEYHyoast_indexable_hierarchy: Datos: 1.52MB + índice: 3.42MB + Motor InnoDB wnbCIEYHyoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wnbCIEYHyoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wnbCIEYHyoast_seo_links: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB ### Post Type Counts ### attachment: 264 custom_css: 1 customize_changeset: 85 etheme_portfolio: 12 mc4wp-form: 1 nav_menu_item: 65 page: 37 post: 13 product: 4154 product_variation: 14557 revision: 93 staticblocks: 11 testimonials: 5 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ? Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL. Hide errors from visitors: ? ### Active Plugins (17) ### BDroppy: por BDroppy Development Team – 2.4.50 Contact Form 7: por Takayuki Miyoshi – 5.4.2 Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.1.2 XStore Core: por 8theme – 4.0.5 Jetpack: por Automattic – 10.1 WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0 Loco Translate: por Tim Whitlock – 2.5.3 MC4WP: Mailchimp for WordPress: por ibericode – 4.8.6 Protección de datos - RGPD: por ABCdatos – 0.59 Slider Revolution: por ThemePunch – 6.5.6 Stripe For WooCommerce: por Payment Plugins [email protected] – 3.3.9 WooCommerce Stripe Gateway: por WooCommerce – 5.4.1 WooCommerce PayPal Payments: por WooCommerce – 1.5.1 WooCommerce Shipping & Tax: por WooCommerce – 1.25.18 WooCommerce: por Automattic – 5.6.0 Yoast SEO: por Equipo Yoast – 17.0 GMAPS for WPBakery Page Builder: por WWP – 1.6 ### Inactive Plugins (2) ### IONOS Assistant: por IONOS – 7.1.0 WP Reset: por WebFactory Ltd – 1.93 ### Must Use Plugins (1) ### 1&1 Product Subdomain: por 1&1 – 1.1.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #7315 - /tienda-2 Carrito: #19 - /carrito-compra Finalizar compra: #20 - /pago Mi cuenta: #8 - /my-account Términos y condiciones: #18151 - /terminos-y-condiciones ### Theme ### Name: XStore Child Version: 1.0 Author URL: https://8theme.com Child Theme: ? Parent Theme Name: XStore Parent Theme Version: 8.0.5 Parent Theme Author URL: https://www.8theme.com WooCommerce Support: ? ### Templates ### Overrides: xstore/woocommerce/archive-product.php xstore/woocommerce/cart/cart-empty.php xstore/woocommerce/cart/cart-item-data.php xstore/woocommerce/cart/cart-shipping.php xstore/woocommerce/cart/cart.php xstore/woocommerce/cart/cross-sells.php xstore/woocommerce/cart/mini-cart.php xstore/woocommerce/checkout/form-billing.php xstore/woocommerce/checkout/form-checkout.php xstore/woocommerce/checkout/form-shipping.php xstore/woocommerce/checkout/thankyou.php xstore/woocommerce/content-product-cat.php xstore/woocommerce/content-product.php xstore/woocommerce/content-single-product.php xstore/woocommerce/content-widget-product.php xstore/woocommerce/content-widget-reviews.php xstore/woocommerce/global/breadcrumb.php xstore/woocommerce/global/form-login.php xstore/woocommerce/global/wrapper-end.php xstore/woocommerce/global/wrapper-start.php xstore/woocommerce/loop/loop-end.php xstore/woocommerce/loop/loop-start.php xstore/woocommerce/loop/no-products-found.php xstore/woocommerce/loop/result-count.php xstore/woocommerce/myaccount/dashboard.php xstore/woocommerce/myaccount/form-login.php xstore/woocommerce/myaccount/navigation.php xstore/woocommerce/single-product/add-to-cart/simple.php xstore/woocommerce/single-product/meta.php xstore/woocommerce/single-product/product-image.php xstore/woocommerce/single-product/related.php xstore/woocommerce/single-product/tabs/tabs.php xstore/woocommerce/single-product/title.php xstore/woocommerce/single-product/up-sells.php xstore/woocommerce/single-product.php ### WooCommerce PayPal Payments ### Puesta en marcha: Sí Código del país de la tienda: ES Procesamiento de tarjetas con PayPal disponible en el país: Sí Mensaje ?Pagar más tarde? disponible en el país: No Depósito disponible: Sí ### Action Scheduler ### Completo: 69.904 Oldest: 2021-08-16 15:19:40 +0000 Newest: 2021-09-09 13:18:00 +0000 Pendiente: 1 Oldest: 2021-09-09 23:25:48 +0000 Newest: 2021-09-09 23:25:48 +0000 ### Status report information ### Generated at: 2021-09-09 13:18:10 +00:00
Hi @gema14091996,
If you’re still running into this error after increasing the memory, here’s what I would suggest. Run a conflict test on the site to see if you can find out what is taking up the memory. We have instructions on how to run a conflict test here.
https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
Let us know what you find out.
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
- The topic ‘Fatal Error’ is closed to new replies.