• Resolved gema14091996

    (@gema14091996)


    Hola! Utilizamos wordpress para nuestra página que es https://www.biglifttils.com , puedes ver las características de nuestra web aquí https://biglifttils.com/info.php

    Tenemos un error en los productos de la tienda, cuando hay muchos nos aparece Fatal error: Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 76940640 bytes) in /homepages/15/d880763048/htdocs/clickandbuilds/BigLifttils/wp-includes/wp-db.php on line 2056.

    Y no sabemos si es por un error del plugin de Woocommerce o el de Bdroppy. Hemos hablado con ellos y dicen que es problema de la web. Hablamos con ionos y nos dice que es problema de WordPress. Por favor, ayuda. Gracias.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @gema14091996,

    I will reply in English but feel free to use an online translation service like Google Translate.

    Basically, what this error means is that your site requires more memory than the default allocated memory provided by your server.

    To solve this, you will need to ask your web hosting provider to increase your PHP memory limit.

    Also, you can follow the steps from the guide below in order to fix that issue:

    https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    I hope this helps!

    Thread Starter gema14091996

    (@gema14091996)

    But the memory is already increased, you can see it in the link I sent you earlier: https://biglifttils.com/info.php

    Thank you

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @gema14091996,

    Just so we get a closer view of your entire setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thanks.

    Thread Starter gema14091996

    (@gema14091996)

    Okey, thank you

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://biglifttils.com
    Site address (URL): https://biglifttils.com
    WC Version: 5.6.0
    REST API Version: ? 5.6.0
    WC Blocks Version: ? 5.5.1
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.5.1
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 800 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.23
    PHP Post Max Size: 8 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.33-log
    Max Upload Size: 8 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: wnbCIEYH
    Tama?o total de la base de datos: 204.26MB
    Tama?o de los datos de la base de datos: 120.70MB
    Tama?o del índice de la base de datos: 83.56MB
    wnbCIEYHwoocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHwoocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwoocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHwoocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wnbCIEYHwoocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHwoocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwoocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wnbCIEYHwoocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwoocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHwoocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwoocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHwoocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHwoocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwoocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHactionscheduler_actions: Datos: 18.55MB + índice: 20.02MB + Motor InnoDB
    wnbCIEYHactionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHactionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHactionscheduler_logs: Datos: 12.52MB + índice: 10.03MB + Motor InnoDB
    wnbCIEYHcommentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHcomments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    wnbCIEYHdropshipping_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHdropshipping_orders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHdropshipping_products: Datos: 0.34MB + índice: 0.27MB + Motor InnoDB
    wnbCIEYHdropshipping_product_models: Datos: 0.44MB + índice: 0.64MB + Motor InnoDB
    wnbCIEYHdropshipping_queues: Datos: 12.48MB + índice: 0.20MB + Motor InnoDB
    wnbCIEYHlinks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHoptions: Datos: 17.02MB + índice: 3.42MB + Motor InnoDB
    wnbCIEYHpostmeta: Datos: 25.53MB + índice: 21.25MB + Motor InnoDB
    wnbCIEYHposts: Datos: 12.44MB + índice: 3.67MB + Motor InnoDB
    wnbCIEYHrevslider_css: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHrevslider_css_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHrevslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHrevslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHrevslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHrevslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHrevslider_sliders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHrevslider_sliders_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHrevslider_slides: Datos: 1.23MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHrevslider_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHrevslider_static_slides: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHrevslider_static_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHtermmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHterms: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHterm_relationships: Datos: 3.47MB + índice: 1.45MB + Motor InnoDB
    wnbCIEYHterm_taxonomy: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHusermeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHusers: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wnbCIEYHvi_wad_ali_orders_info: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHvi_wad_error_product_images: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHwc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHwc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHwc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHwc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wnbCIEYHwc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wnbCIEYHwc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHwc_product_meta_lookup: Datos: 5.52MB + índice: 9.84MB + Motor InnoDB
    wnbCIEYHwc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wnbCIEYHwc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHwc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHyoast_indexable: Datos: 8.27MB + índice: 8.06MB + Motor InnoDB
    wnbCIEYHyoast_indexable_hierarchy: Datos: 1.52MB + índice: 3.42MB + Motor InnoDB
    wnbCIEYHyoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wnbCIEYHyoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wnbCIEYHyoast_seo_links: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 264
    custom_css: 1
    customize_changeset: 85
    etheme_portfolio: 12
    mc4wp-form: 1
    nav_menu_item: 65
    page: 37
    post: 13
    product: 4154
    product_variation: 14557
    revision: 93
    staticblocks: 11
    testimonials: 5
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
    Hide errors from visitors: ?
    
    ### Active Plugins (17) ###
    
    BDroppy: por BDroppy Development Team – 2.4.50
    Contact Form 7: por Takayuki Miyoshi – 5.4.2
    Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.1.2
    XStore Core: por 8theme – 4.0.5
    Jetpack: por Automattic – 10.1
    WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0
    Loco Translate: por Tim Whitlock – 2.5.3
    MC4WP: Mailchimp for WordPress: por ibericode – 4.8.6
    Protección de datos - RGPD: por ABCdatos – 0.59
    Slider Revolution: por ThemePunch – 6.5.6
    Stripe For WooCommerce: por Payment Plugins
    [email protected] – 3.3.9
    
    WooCommerce Stripe Gateway: por WooCommerce – 5.4.1
    WooCommerce PayPal Payments: por WooCommerce – 1.5.1
    WooCommerce Shipping & Tax: por WooCommerce – 1.25.18
    WooCommerce: por Automattic – 5.6.0
    Yoast SEO: por Equipo Yoast – 17.0
    GMAPS for WPBakery Page Builder: por WWP – 1.6
    
    ### Inactive Plugins (2) ###
    
    IONOS Assistant: por IONOS – 7.1.0
    WP Reset: por WebFactory Ltd – 1.93
    
    ### Must Use Plugins (1) ###
    
    1&1 Product Subdomain: por 1&1 – 1.1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #7315 - /tienda-2
    Carrito: #19 - /carrito-compra
    Finalizar compra: #20 - /pago
    Mi cuenta: #8 - /my-account
    Términos y condiciones: #18151 - /terminos-y-condiciones
    
    ### Theme ###
    
    Name: XStore Child
    Version: 1.0
    Author URL: https://8theme.com
    Child Theme: ?
    Parent Theme Name: XStore
    Parent Theme Version: 8.0.5
    Parent Theme Author URL: https://www.8theme.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: xstore/woocommerce/archive-product.php
    xstore/woocommerce/cart/cart-empty.php
    xstore/woocommerce/cart/cart-item-data.php
    xstore/woocommerce/cart/cart-shipping.php
    xstore/woocommerce/cart/cart.php
    xstore/woocommerce/cart/cross-sells.php
    xstore/woocommerce/cart/mini-cart.php
    xstore/woocommerce/checkout/form-billing.php
    xstore/woocommerce/checkout/form-checkout.php
    xstore/woocommerce/checkout/form-shipping.php
    xstore/woocommerce/checkout/thankyou.php
    xstore/woocommerce/content-product-cat.php
    xstore/woocommerce/content-product.php
    xstore/woocommerce/content-single-product.php
    xstore/woocommerce/content-widget-product.php
    xstore/woocommerce/content-widget-reviews.php
    xstore/woocommerce/global/breadcrumb.php
    xstore/woocommerce/global/form-login.php
    xstore/woocommerce/global/wrapper-end.php
    xstore/woocommerce/global/wrapper-start.php
    xstore/woocommerce/loop/loop-end.php
    xstore/woocommerce/loop/loop-start.php
    xstore/woocommerce/loop/no-products-found.php
    xstore/woocommerce/loop/result-count.php
    xstore/woocommerce/myaccount/dashboard.php
    xstore/woocommerce/myaccount/form-login.php
    xstore/woocommerce/myaccount/navigation.php
    xstore/woocommerce/single-product/add-to-cart/simple.php
    xstore/woocommerce/single-product/meta.php
    xstore/woocommerce/single-product/product-image.php
    xstore/woocommerce/single-product/related.php
    xstore/woocommerce/single-product/tabs/tabs.php
    xstore/woocommerce/single-product/title.php
    xstore/woocommerce/single-product/up-sells.php
    xstore/woocommerce/single-product.php
    
    ### WooCommerce PayPal Payments ###
    
    Puesta en marcha: Sí
    Código del país de la tienda: ES
    Procesamiento de tarjetas con PayPal disponible en el país: Sí
    Mensaje ?Pagar más tarde? disponible en el país: No
    Depósito disponible: Sí
    
    ### Action Scheduler ###
    
    Completo: 69.904
    Oldest: 2021-08-16 15:19:40 +0000
    Newest: 2021-09-09 13:18:00 +0000
    
    Pendiente: 1
    Oldest: 2021-09-09 23:25:48 +0000
    Newest: 2021-09-09 23:25:48 +0000
    
    ### Status report information ###
    
    Generated at: 2021-09-09 13:18:10 +00:00
    

    Hi @gema14091996,

    If you’re still running into this error after increasing the memory, here’s what I would suggest. Run a conflict test on the site to see if you can find out what is taking up the memory. We have instructions on how to run a conflict test here.

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Let us know what you find out.

    Hi @gema14091996

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)
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