Fatal Error

Hi @gema14091996,

I will reply in English but feel free to use an online translation service like Google Translate.

Basically, what this error means is that your site requires more memory than the default allocated memory provided by your server.

To solve this, you will need to ask your web hosting provider to increase your PHP memory limit.

Also, you can follow the steps from the guide below in order to fix that issue:

https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

I hope this helps!

But the memory is already increased, you can see it in the link I sent you earlier: https://biglifttils.com/info.php

Thank you

Hi @gema14091996,

Just so we get a closer view of your entire setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks.

Okey, thank you

### WordPress Environment ###

WordPress address (URL): https://biglifttils.com
Site address (URL): https://biglifttils.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 800 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.23
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.33-log
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wnbCIEYH
Tama?o total de la base de datos: 204.26MB
Tama?o de los datos de la base de datos: 120.70MB
Tama?o del índice de la base de datos: 83.56MB
wnbCIEYHwoocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHwoocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwoocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHwoocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wnbCIEYHwoocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHwoocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwoocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wnbCIEYHwoocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwoocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHwoocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwoocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHwoocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHwoocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwoocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHactionscheduler_actions: Datos: 18.55MB + índice: 20.02MB + Motor InnoDB
wnbCIEYHactionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHactionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHactionscheduler_logs: Datos: 12.52MB + índice: 10.03MB + Motor InnoDB
wnbCIEYHcommentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHcomments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wnbCIEYHdropshipping_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHdropshipping_orders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHdropshipping_products: Datos: 0.34MB + índice: 0.27MB + Motor InnoDB
wnbCIEYHdropshipping_product_models: Datos: 0.44MB + índice: 0.64MB + Motor InnoDB
wnbCIEYHdropshipping_queues: Datos: 12.48MB + índice: 0.20MB + Motor InnoDB
wnbCIEYHlinks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHoptions: Datos: 17.02MB + índice: 3.42MB + Motor InnoDB
wnbCIEYHpostmeta: Datos: 25.53MB + índice: 21.25MB + Motor InnoDB
wnbCIEYHposts: Datos: 12.44MB + índice: 3.67MB + Motor InnoDB
wnbCIEYHrevslider_css: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHrevslider_css_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHrevslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHrevslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHrevslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHrevslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHrevslider_sliders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHrevslider_sliders_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHrevslider_slides: Datos: 1.23MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHrevslider_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHrevslider_static_slides: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHrevslider_static_slides_bkp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHtermmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHterms: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHterm_relationships: Datos: 3.47MB + índice: 1.45MB + Motor InnoDB
wnbCIEYHterm_taxonomy: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHusermeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHusers: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wnbCIEYHvi_wad_ali_orders_info: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHvi_wad_error_product_images: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHwc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHwc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHwc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHwc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wnbCIEYHwc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wnbCIEYHwc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHwc_product_meta_lookup: Datos: 5.52MB + índice: 9.84MB + Motor InnoDB
wnbCIEYHwc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wnbCIEYHwc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHwc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHyoast_indexable: Datos: 8.27MB + índice: 8.06MB + Motor InnoDB
wnbCIEYHyoast_indexable_hierarchy: Datos: 1.52MB + índice: 3.42MB + Motor InnoDB
wnbCIEYHyoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wnbCIEYHyoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wnbCIEYHyoast_seo_links: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 264
custom_css: 1
customize_changeset: 85
etheme_portfolio: 12
mc4wp-form: 1
nav_menu_item: 65
page: 37
post: 13
product: 4154
product_variation: 14557
revision: 93
staticblocks: 11
testimonials: 5
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ?

### Active Plugins (17) ###

BDroppy: por BDroppy Development Team – 2.4.50
Contact Form 7: por Takayuki Miyoshi – 5.4.2
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.1.2
XStore Core: por 8theme – 4.0.5
Jetpack: por Automattic – 10.1
WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0
Loco Translate: por Tim Whitlock – 2.5.3
MC4WP: Mailchimp for WordPress: por ibericode – 4.8.6
Protección de datos - RGPD: por ABCdatos – 0.59
Slider Revolution: por ThemePunch – 6.5.6
Stripe For WooCommerce: por Payment Plugins
[email protected] – 3.3.9

WooCommerce Stripe Gateway: por WooCommerce – 5.4.1
WooCommerce PayPal Payments: por WooCommerce – 1.5.1
WooCommerce Shipping & Tax: por WooCommerce – 1.25.18
WooCommerce: por Automattic – 5.6.0
Yoast SEO: por Equipo Yoast – 17.0
GMAPS for WPBakery Page Builder: por WWP – 1.6

### Inactive Plugins (2) ###

IONOS Assistant: por IONOS – 7.1.0
WP Reset: por WebFactory Ltd – 1.93

### Must Use Plugins (1) ###

1&1 Product Subdomain: por 1&1 – 1.1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #7315 - /tienda-2
Carrito: #19 - /carrito-compra
Finalizar compra: #20 - /pago
Mi cuenta: #8 - /my-account
Términos y condiciones: #18151 - /terminos-y-condiciones

### Theme ###

Name: XStore Child
Version: 1.0
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.0.5
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Puesta en marcha: Sí
Código del país de la tienda: ES
Procesamiento de tarjetas con PayPal disponible en el país: Sí
Mensaje ?Pagar más tarde? disponible en el país: No
Depósito disponible: Sí

### Action Scheduler ###

Completo: 69.904
Oldest: 2021-08-16 15:19:40 +0000
Newest: 2021-09-09 13:18:00 +0000

Pendiente: 1
Oldest: 2021-09-09 23:25:48 +0000
Newest: 2021-09-09 23:25:48 +0000

### Status report information ###

Generated at: 2021-09-09 13:18:10 +00:00

Hi @gema14091996,

If you’re still running into this error after increasing the memory, here’s what I would suggest. Run a conflict test on the site to see if you can find out what is taking up the memory. We have instructions on how to run a conflict test here.

https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

Let us know what you find out.

Hi @gema14091996

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.