Fatal Error

  • Resolved kit1103

    (@kit1103)


    3 years, 5 months ago

    Hi! I get this error log in the backend whenever I try to activate the plugin. I can see that it point to Jetpack, however I don’t have it installed in my site. Could you please help? Thank you!

    [Fri Jun 18 06:56:35.454475 2021] [proxy_fcgi:error] [pid 26226:tid 140115615557376] [client 157.55.39.120:39056] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function Automattic\\Jetpack\\wp_get_environment_ty…………..s/class-wp-hook.php(287): Automattic\\Jetpack\\Connection\\Manager->jetpack_connection_custom_caps(Array, ‘unfiltered_html’, 0, Array)\n#3 /home/519324.cloudwaysapps.com/xnwzxaedwh/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(A…’

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jason a11n

    (@jconroy)

    Hi @kit1103

    Thanks for the message and sorry to hear about the difficulties.

    Re: jetpack we use the jetpack connection package so that we don’t require Jetpack to be installed. This is the first time I’ve see that error. Are there any other errors in your WooCommerce -> Status -> Logs area for google-listings-and-ads-xx.log ?

    It would be helpful to see your complete status report, as shown at WooCommerce > Status.

    To send this privately, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Cheers

    Plugin Author Michael

    (@mikkamp)

    Automattic Happiness Engineer

    Hi @kit1103,

    Thanks for the report. It seems your site is using WordPress 5.4.6, whereas the function which is required by the Jetpack connection package was only added in WordPress 5.5

    We are going to be doing some revisions on minimum required versions, but at the moment the easiest solution would be to upgrade WordPress to a version later then 5.5.

    Cheers

    Plugin Author Jason a11n

    (@jconroy)

    Hi @kit1103 please let us know if upgrading to WordPress 5.5 or greater (released August 2020) helped you out. I’ll mark as resolved for now as it has been a little while since we’ve heard from you.

Viewing 3 replies - 1 through 3 (of 3 total)
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