Fatal error

Where do you see this fatal error? In WooCommerce > Status > Logs or on the site directly?

If it is appearing on your website instead of the logs page, make sure you’ve disabled WP Debugging in wp-config.php. You can find more information in the link below:

Debugging in WordPress

If it is displaying in the logs, please confirm if the Amazon Pay payment is working fine.

Also, could you please share a copy of your site’s System Status to understand how your site is configured after working through the above steps? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

No, We get this fatal error when we activate the plugin. That’s why we deactivate it currently

### WordPress Environment ###

WordPress address (URL): https://shop.josenhof-kutter.de
Site address (URL): https://shop.josenhof-kutter.de
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.18
PHP Post Max Size: 6 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.33-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: nCpkmFXM
Total Database Size: 118.51MB
Database Data Size: 109.00MB
Database Index Size: 9.51MB
nCpkmFXMwoocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nCpkmFXMwoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nCpkmFXMwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMactionscheduler_actions: Data: 0.42MB + Index: 0.38MB + Engine InnoDB
nCpkmFXMactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMactionscheduler_logs: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
nCpkmFXMamelia_appointments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_coupons_to_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_coupons_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_customer_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_customer_bookings_to_events_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_customer_bookings_to_extras: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_custom_fields_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_custom_fields_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_custom_fields_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_events_periods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_events_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_events_to_providers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_extras: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_galleries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_locations_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_notifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_notifications_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_notifications_sms_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_packages_customers_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_packages_services_to_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_packages_services_to_providers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_packages_to_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_packages_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_providers_to_daysoff: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_google_calendar: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_outlook_calendar: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_periods_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_specialdays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_specialdays_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_specialdays_periods_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_timeouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_to_weekdays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_providers_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMamelia_services_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMamelia_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMblc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMblc_instances: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nCpkmFXMblc_links: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
nCpkmFXMblc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMborlabs_cookie_consent_log: Data: 0.20MB + Index: 0.09MB + Engine InnoDB
nCpkmFXMborlabs_cookie_content_blocker: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMborlabs_cookie_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMborlabs_cookie_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMborlabs_cookie_script_blocker: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMbsk_pdf_manager_cats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMbsk_pdf_manager_pdfs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMbsk_pdf_manager_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMcommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMcomments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
nCpkmFXMduplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMe_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
nCpkmFXMe_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
nCpkmFXMe_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMgiftvouchers_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMgiftvouchers_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMgiftvouchers_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMgiftvouchers_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMitsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMitsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMitsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMitsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMitsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
nCpkmFXMitsec_logs: Data: 4.52MB + Index: 0.86MB + Engine InnoDB
nCpkmFXMitsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMitsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMitsec_temp: Data: 0.31MB + Index: 0.50MB + Engine InnoDB
nCpkmFXMitsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMlinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMoptions: Data: 8.09MB + Index: 0.14MB + Engine InnoDB
nCpkmFXMpimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMpimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMpostmeta: Data: 66.38MB + Index: 4.23MB + Engine InnoDB
nCpkmFXMposts: Data: 26.06MB + Index: 0.34MB + Engine InnoDB
nCpkmFXMrank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMrank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMrank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMrank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMrank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMrank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMstatify: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nCpkmFXMtermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMterms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMterm_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMum_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nCpkmFXMusermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMusers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nCpkmFXMwcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nCpkmFXMwc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
nCpkmFXMwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nCpkmFXMwc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
nCpkmFXMwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nCpkmFXMwpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nCpkmFXMwpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 294
bookable_resource: 31
custom_css: 1
customize_changeset: 18
ec_woo_ddb_template: 13
elementor_font: 1
elementor_library: 28
elementskit_content: 8
nav_menu_item: 4
page: 10
post: 4
product: 15
product_variation: 16
revision: 753
shop_coupon: 4
shop_order: 33
sl-insta-account: 1
sl-insta-feed: 1
sl-insta-media: 287
viwec_template: 14
wapf_product: 1
wc_booking: 68

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

Advanced Custom Fields: by Elliot Condon – 5.9.6
Advanced Product Fields Pro for WooCommerce: by StudioWombat – 1.7.5
Amelia: by TMS – 3.3
Antispam Bee: by pluginkollektiv – 2.9.4
Borlabs Cookie - Cookie Opt-in: by Benjamin A. Bornschein
Borlabs – 2.2.26

Broken Link Checker: by WPMU DEV – 1.11.15
Classic Editor: by WordPress Contributors – 1.6
Customizer Export/Import: by The Beaver Builder Team – 0.9.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Duplicator: by Snap Creek – 1.4.1
Elementor Pro: by Elementor.com – 3.2.2
Elementor: by Elementor.com – 3.2.4
ElementsKit Lite: by Wpmet – 2.2.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
JetElements For Elementor: by Crocoblock – 2.5.7
JetTabs For Elementor: by Crocoblock – 2.1.12
Jupiter X Core: by Artbees – 1.22.0
Loco Translate: by Tim Whitlock – 2.5.2
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.306

Really Simple SSL: by Really Simple Plugins – 4.0.15
Regenerate Thumbnails Advanced: by ShortPixel – 2.4.0
Rank Math SEO: by Rank Math – 1.0.64
Spotlight - Social Media Feeds: by RebelCode – 0.7
String Locator: by Clorith – 2.4.2
TablePress: by Tobias B?thge – 1.13
Tidio Chat: by Tidio Ltd. – 4.3.0
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Tockify Events Calendar: by Tockify Ltd – 2.2.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

WooCommerce Bookings: by WooCommerce – 1.15.40
Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.1.6
Direct Checkout for WooCommerce: by QuadLayers – 2.4.5
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce: by Automattic – 5.3.0
WP File Manager: by mndpsingh287 – 7.1.1
WP Maintenance Mode: by Designmodo – 2.4.0
WP Rocket: by WP Media – 3.8.1
WPForms Lite: by WPForms – 1.6.7

### Inactive Plugins (15) ###

Advanced Product Fields for WooCommerce: by StudioWombat – 1.3.8
Alfred, the Assistant: by 1&1 IONOS – 5.5.1
BSK PDF Manager: by BannerSky.com – 2.9.3
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
iThemes Security Pro: by iThemes – 6.8.3
JetPopup: by Crocoblock – 1.5.2
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.22.1
NextGEN Gallery: by Imagely – 3.11
Preview E-mails for WooCommerce: by Digamber Pradhan – 1.6.8
Statify: by pluginkollektiv – 1.8.2
The Events Calendar: by The Events Calendar – 5.7.0
The Plus Addons for Elementor Page Builder Lite: by POSIMYTH – 2.0.8
Ultimate Member: by Ultimate Member – 2.1.20
WooCommerce Amazon Pay: by WooCommerce – 2.0.2
WooMail - WooCommerce Email Customizer: by CidCode – 3.0.34

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

1&1 Product Subdomain: by 1&1 – 1.1.0
Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page ID is set
but the page does not exist

Cart: #6567 - /warenkorb/
Checkout: #6591 - /kasse/
My account: #6593 - /mein-konto/
Terms and conditions: #9638 - /geschaeftsbedingungen/

### Theme ###

Name: JupiterX Child
Version: 1.0.0
Author URL: https://jupiterx.com
Child Theme: ?
Parent Theme Name: JupiterX
Parent Theme Version: 1.23.0
Parent Theme Author URL: https://artbees.net/
WooCommerce Support: ?

### Templates ###

Overrides: jupiterx/lib/templates/woocommerce/cart/cart.php
jupiterx/lib/templates/woocommerce/checkout/thankyou.php
jupiterx/lib/templates/woocommerce/content-product.php
jupiterx/lib/templates/woocommerce/loop/rating.php
jupiterx/lib/templates/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/simple.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variable.php
jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
jupiterx/lib/templates/woocommerce/single-product/meta.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 1,514
Oldest: 2021-05-04 15:34:42 +0000
Newest: 2021-06-03 15:09:49 +0000

Pending: 5
Oldest: 2021-06-03 15:14:49 +0000
Newest: 2021-06-10 04:16:21 +0000

### Status report information ###

Generated at: 2021-06-03 15:12:30 +00:00

Hey @shovonboshak,

Hope you are doing well!

When did the issue appears? Right after Amazon was updated to 2.0.2? Or something else triggered the fatal error?

If you have a staging site I suggest you to deactivate all plugins except WooCommerce, and activate again the Amazon pay plugin. If nothing happens, you can activate one by one all the others plugins until you found the one is having a conflict with Amazon Pay.

Let us know.

Best,
Christian

please check this video and let me know your thought https://drive.google.com/file/d/1QCqNhPTA8Dlnl_zbZy3YY9DMD-j5h6o4/view?usp=sharing You can share your email. I will contact with you via email

Hi there @shovonboshak

I watched the video, and found the error log:

Fatal error: Uncaught Exception: Unable to load file in /file-path/woocommerce-gateway-amazon_____ and that’s related to the secret key being missing.

But version 2.0.2 should have fixed the issues related to missing keys after the update from old version as we see from the changelog:

= 2.0.2 - 2021-05-26 =
* Fix - Issue that caused secret key from pre v2 to be lost after migrating to v2.
* Add - Allow recovery of v1 secret key if lost during migration to v2.

We can look into it again later, but for now, could you please complete what my colleague suggested before?

Conflict Test:

Use health check to deactivate all plugins except WooCommerce, and activate again the Amazon pay plugin. If nothing happens, you can activate one by one all the others plugins until you found the one is having a conflict with Amazon Pay.

For more detailed instructions to do conflict tests, check out How to test for plugin and theme conflicts

Please let us know how that goes.

Hey @shovonboshak

You may need to check this also:
https://eps-eu-external-file-share.s3.eu-central-1.amazonaws.com/bianchif/WooCommerce/WooCommerce+legacy+fix.pdf

Let us know.

Best,
Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian