Fatal error

  • Resolved joelbdx

    (@joelbdx)


    4 years, 6 months ago

    Hello,
    I’m trying to fix a problem than I have since already more than 2 months, but I didn’t realized it as I was busy.

    It’s not anymore possible to buy something in my web site as the payment process don’t work. I’m using woocommerce and every things was ok. I’m using “Woocommerce Stripe Gateway” and “woocommerce Paypal Gateway”.

    I receive an email the 5 of july who say that :

    “Depuis WordPress 5.2, une fonctionnalité native permet de détecter si une extension ou un thème cause une erreur fatale sur votre site, et vous notifie avec cet e-mail automatique.
    Ici, WordPress a trouvé une erreur avec l’une de vos extensions, ? WooCommerce ?.”

    My configuration is :
    WordPress version 5.4.2
    Thème actuel : ColorMag Pro Enfant par WP Marmite (version 1.0)
    Extension actuelle : WooCommerce (version 4.2.2)
    PHP version 7.2.31

    And the email also give that details about the bug :
    ” Une erreur de type E_COMPILE_ERROR a été causée dans la ligne 167 du fichier /home/nomadsnowboa/public_html/wp-content/plugins/woocommerce/vendor/autoload_packages.php. Message d’erreur : require_once(): Failed opening required ‘/home/nomadsnowboa/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/WC_Admin_Notes_Welcome_Message.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’)”

    I tried to reinstall different versions of woocommerce, to restaure to an old version but I still didn’t arrived to fix the bug.

    Do somebody knows what is going on ?

    Thank you so much for your time.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter joelbdx

    (@joelbdx)

    I forgot to precise, I’m actually running the 5.5.1 version of WordPress.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    It looks like something is conflicting with WooCommerce here. To test, first, you’ll want to change the theme on your site to Storefront, then see if that error goes away. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Let us know how this goes!

    Ross

    Thread Starter joelbdx

    (@joelbdx)

    @rossviviano
    Thank you for your answer.
    I went this morning to the statut of the woocommerce plugin and realise two mistakes. First the orders page turned alone on private mode unstead of public. This page was still with the public statut (this things was weird), so I turn it to private and back to public.
    The second problem was the page of the “privacy politic” wasn’t register on the woocommerce settings, so I did it and now, the things looks working.
    I hope it’s gonna keep working. I hope because I don’t really understand how my order page can change to private mode alone, and staying write as “public”. Anyway, the things looks ok right now.
    Thank you again for your time.

    • This reply was modified 4 years, 6 months ago by joelbdx.
    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Glad to hear you were able to fix this.

    I’ll mark this thread as resolved for now, but feel free to create a new thread for any other questions that come up for you.

Viewing 4 replies - 1 through 4 (of 4 total)
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