• Resolved Pearon

    (@pearon)


    Hello,
    For several days we have a problem that appears on the order page. It is not possible to finalize the order. I found this critical error in logs:

    WPDesk_Flexible_Shipping_SaaS_Maintenance_Mode_Exception in /wp-content/plugins/flexible-shipping/vendor/wpdesk/wp-wpdesk-connect/src/saas/class-saas-shipping-service.php:676
    Stack trace:
    #0 /wp-content/plugins/flexible-shipping/vendor/wpdesk/wp-wpdesk-connect/src/saas/checkout-fields/class-saas-checkout-fields-checkout.php(157): WPDesk_Flexible_Shipping_SaaS_Shipping_Service->get_fields_for_targets(Array)
    #1 /wp-includes/class-wp-hook.php(286): WPDesk_Flexible_Shipping_SaaS_Shipping_Checkout_Fields_Checkout->maybe_display_fields_on_checkout_page('')
    #2 /wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
    #3 /wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #4 /wp-content/plugins/woocommerce/templates/checkout/review-order.php(75): do_action('woocommerce_rev...')
    #5 /wp-content/plugins/woocommerce/ w /home/podgorny/ftp/iqnails/wp-content/plugins/flexible-shipping/vendor/wpdesk/wp-wpdesk-connect/src/saas/class-saas-shipping-service.php w linii 676
    

    Nothing was changed or updated before this problem occurred suddenly.
    After that I actualized all the plugins and motive, but problem is still active. I had to swich off this plugin.
    I kindly ask you for help with this problem.

    I attached system raport.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.iqnails.pl
    Site address (URL): https://www.iqnails.pl
    WC Version: 3.7.0
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: pl_PL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.0.33 - Rekomendujemy u?ywanie PHP w wersji 7.2 lub wy?szej w celu osi?gni?cia wi?kszej wydajno?ci oraz bezpieczeństwa. Jak zaktualizowa? wersj? PHP
    PHP Post Max Size: 64 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    GnuTLS/3.4.10
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.41-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.7.0
    WC Database Prefix: iq17n_
    MaxMind GeoIP Database: ?
    Ca?kowity rozmiar bazy danych: 39.11MB
    Rozmiar bazy danych: 33.66MB
    Rozmiar indeksu bazy danych: 5.45MB
    iq17n_woocommerce_sessions: Data: 0.38MB + Index: 0.02MB + Engine InnoDB
    iq17n_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    iq17n_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    iq17n_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    iq17n_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    iq17n_woocommerce_order_itemmeta: Data: 0.38MB + Index: 0.20MB + Engine InnoDB
    iq17n_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    iq17n_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    iq17n_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    iq17n_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    iq17n_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    iq17n_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    iq17n_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    iq17n_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.39MB + Index: 0.30MB + Engine InnoDB
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 1.52MB + Index: 0.11MB + Engine InnoDB
    iq17n_accordeonmenuck_styles: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    iq17n_cerber_files: Data: 9.56MB + Index: 0.00MB + Engine InnoDB
    iq17n_cerber_sets: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    iq17n_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    iq17n_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    iq17n_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    iq17n_dotpay_instructions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    iq17n_dotpay_oneclick_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    iq17n_hook_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    iq17n_iq17n_iq17n_iq17n_iq17n_iq17n_hook_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    iq17n_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    iq17n_options: Data: 2.50MB + Index: 0.13MB + Engine InnoDB
    iq17n_postmeta: Data: 13.52MB + Index: 3.03MB + Engine InnoDB
    iq17n_posts: Data: 3.52MB + Index: 0.38MB + Engine InnoDB
    iq17n_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    iq17n_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    iq17n_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    iq17n_term_relationships: Data: 0.22MB + Index: 0.13MB + Engine InnoDB
    iq17n_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    iq17n_usermeta: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
    iq17n_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    iq17n_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    iq17n_wc_product_meta_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    iq17n_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    iq17n_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    iq17n_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    iq17n_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    iq17n_yoast_seo_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    zzz_RtnetExportedOrders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zzz_RtnetSubsyncSecret: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zzz_RtnetTasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (23) ###
    
    Polylang: przez WP SYNTEX – 2.6.3
    RTNET SubSync: przez rtnet.pl – 1.1 – Nietestowane z u?ywan? wersj? WooCommerce
    BackWPup: przez Inpsyde GmbH – 3.6.10
    Klasyczny edytor: przez Kontrybutorzy WordPressa – 1.5
    Divi 100 Login Page: przez Elegant Themes – 0.0.1
    Duplicate Page: przez mndpsingh287 – 3.9
    Nextend Accordion Menu: przez Nextend – 9.3.9
    Orbisius Child Theme Creator: przez Svetoslav Marinov (Slavi) – 1.5.0
    GDPR Cookie Consent Banner: przez termly – 2.3.14
    WC Product Builder For Divi: przez AbdElfatah AboElgit – 1.4.4 – Nietestowane z u?ywan? wersj? WooCommerce
    Multi Currency for WooCommerce: przez VillaTheme – 2.1.3.5 – Nietestowane z u?ywan? wersj? WooCommerce
    Hyyan WooCommerce Polylang Integration: przez Hyyan Abo Fakher – 1.4.3 – Nietestowane z u?ywan? wersj? WooCommerce
    WooCommerce Dotpay Gateway: przez Dotpay ([email protected]) – 3.2.4 – Nietestowane z u?ywan? wersj? WooCommerce
    Booster for WooCommerce: przez Algoritmika Ltd – 4.4.1 – Nietestowane z u?ywan? wersj? WooCommerce
    WooCommerce InPost: przez WP Desk – 3.6.4 – Nietestowane z u?ywan? wersj? WooCommerce
    WooCommerce Sequential Order Numbers: przez SkyVerge – 1.9.0
    WooCommerce: przez Automattic – 3.7.0
    Yoast SEO: przez Zespó? Yoast – 11.9
    WP Cerber Security, Antispam & Malware Scan: przez Cerber Tech Inc. – 8.4
    WP Tryb Konserwacji: przez Designmodo – 2.2.4
    WP Rollback: przez Impress.org – 1.6
    Smush: przez WPMU DEV – 3.2.4
    WP Desk Helper: przez WP Desk – 1.7.0 – Nietestowane z u?ywan? wersj? WooCommerce
    
    ### Inactive Plugins (4) ###
    
    Autoptimize: przez Frank Goossens (futtta) – 2.5.1
    Flexible Shipping: przez WP Desk – 3.6.4
    WooCommerce Active Payments: przez WP Desk – 3.1.1 – Nietestowane z u?ywan? wersj? WooCommerce
    WooCommerce eNadawca Poczta Polska: przez WP Desk – 1.5.14 – Nietestowane z u?ywan? wersj? WooCommerce
    
    ### Must Use Plugins (1) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: przez Elegant Themes –
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: PLN (z?)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Strona sklepu: #86 - /sklep/
    Koszyk: #5 - /koszyk/
    Zamówienie: #6 - /zamowienie/
    Moje konto: #7 - /moje-konto/
    Regulamin: #123 - /regulamin-sklepu/
    
    ### Theme ###
    
    Name: Divi Child theme of Divi
    Version: 3.0.78
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 3.27.3
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 3
    Oldest: 2019-08-23 12:00:48 +0200
    Newest: 2019-08-23 12:00:48 +0200
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    

    Best regards
    Pearon

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Marta Borówka

    (@martapaw)

    Hello @pearon,

    Apologies for the inconvenience.
    Please disconnect Connect key in Flexible Shipping settings page, here is the part of URL: wp-admin/admin.php?page=wc-settings&tab=shipping&section=flexible_shipping_connect.

    It should solve the problem. If the issue will still occur, please let us know.

    Regards,
    Marta

    Plugin Support dyszczo

    (@dyszczo)

    Hi @pearon,
    As the “Flexible Shipping Connect” service has been disabled, it must be turned off manually in some shops that were using the built-in UPS Live rate feature.
    Please go to /wp-admin/admin.php?page=wc-settings&tab=shipping&section=flexible_shipping_connect and click the “disconnect” button.

    Best regards,
    dyszczo

    Plugin Support Marta Borówka

    (@martapaw)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 3 replies - 1 through 3 (of 3 total)
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