Hi Carole – As of now, we have not had any reported issues with this plugin, nor any open issues.
However, we’re happy to help. Unfortunately, since this is a public forum, we cannot ask you for login credentials to investigate, but you seem very tech savvy so maybe it’s unnecessary.
While premium support is only reserved for our paying customers, you are welcome to send us an email at support [at] 99robots.com and we can certainly do our best to assist further. No guarantees as we’re not sure what’s odd about your site or its configuration.
If you do send us a support ticket, please link back to this thread.
Thank you