fatal error

Hey there @nikkist,

Thanks for your post. We can certainly investigate what’s causing that error message. Just to confirm the best route of troubleshooting we can, would you mind clarifying a few details for us? Specifically we’ll need the following if possible:

— What is the step by step process being taken leading up to encountering this error message?
— Could you provide a screenshot of how this error occurs within the app itself?
— What is the name of the Theme being used on the site?
— What is the version of WooCommerce running on the site?
— What is the version of MySQL running on the site?
— Could you provide a list or screenshot of all activated plugins on the site when this error occurs?

Thanks in advance for this! We’ll keep a lookout for your response.

Thanks,
Malachite

Hello,

I have similar issue

Fatal error: Uncaught exception 'MailChimp_WooCommerce_ServerError' in /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php:1005 Stack trace: #0 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php(844): MailChimp_WooCommerce_MailChimpApi->processCurlResponse(Resource id #708) #1 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php(75): MailChimp_WooCommerce_MailChimpApi->get('/') #2 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/admin/class-mailchimp-woocommerce-admin.php(458): MailChimp_WooCommerce_MailChimpApi->ping() #3 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/admin/partials/mailchimp-woocommerce-admin-tabs.php(16): MailChimp_Woocommerce_Admin->hasValidApiKey() #4 /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/admin/class-mailchimp-woocommerce-admin.php(150): include_once(' in /home/escape90/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php on line 1005

Hey @plejsq,

Thanks for joining the conversation! Do you mind replying back with those same requested details and confirming that you’re using the most up to date version of our plugin as well? To recap, we would like to know the following details:

— What is the step by step process being taken leading up to encountering this error message?
— Could you provide a screenshot of how this error occurs within the app itself?
— What is the name of the Theme being used on the site?
— What is the version of WooCommerce running on the site?
— What is the version of MySQL running on the site?
— Could you provide a list or screenshot of all activated plugins on the site when this error occurs?

Thanks!

Pearl

Please check your support ticket #1426017

— What is the step by step process being taken leading up to encountering this error message?
Fresh installation of plugin, this message is generated when I put API key into box. It does not matter if I put good API key or just random things
— Could you provide a screenshot of how this error occurs within the app itself?

https://snag.gy/3aw49W.jpg
https://snag.gy/iFojXz.jpg

— What is the name of the Theme being used on the site?
Zerif Pro
— What is the version of WooCommerce running on the site?
4.7
— What is the version of MySQL running on the site?

— Could you provide a list or screenshot of all activated plugins on the site when this error occurs?
I have disabled most of other plugins and error still is present

Hey there @plejsq ,

Thanks for following up. Just to consolidate information, we’re going to go ahead and pass these details along to the MailChimp Support Team and you’ll want to keep an eye on the Support Ticket Number #1424147 for further replies. The MailChimp Support team will help dig into this further with you.

Thanks for all the info provided thus far. Let us know if have any more questions.

– Malachite

Ok,
I see now some improvement. Error does not show up. I just got message “settings saved” but nothing happens.

Hey @plejsq ,

Thanks for the update! I’ll be sure that gets passed along. The MailChimp Support Team will be reaching out to you in Ticket Number #1424147. You’ll want to keep an eye out for their reply in that ticket and reply there moving forward from here.

Best,
Malachite