• Hi,

    I have two questions I hope you can help with:

    1. We use the Fastway Fastlabel system, mostly using the Medium Box with our own packaging. The weight allowed for the medium box is 6kg. I have added the medium box in your plugin, but it won’t show on the cart page. If I add the large box, it shows fine. I thought it might be a case of the dimensions and weight being too much so I reduced these for the product, but the medium box still would not show?

    2. Does the plugin hide Fastway as an option if the customers address is not in the Fastway delivery zone? (For example, if the customers address is rural (which requires extra payment for Fastway, or a P.O Box, we would prefer to use Australia Post, and not have Fastway as an option).

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Cronomic

    (@rod_g)

    I’m afraid I don’t have answer for Q1. I’ve checked our code and it doesn’t appear that we are doing any checks on the dimensions of these boxes (although we really should), so it is more likely to be a weight issue. Are you taking the TARE weight into consideration? (tip: Try enabling the ozpost DEBUG as this will show what the calculations are actually based on for any given product (or cart).

    As for Q2, if in a non delivery zone there won’t/shouldn’t be a quote displayed, but an error message will be produced and displayed instead (if enabled). All other valid methods will be displayed as usual. Basically the ozpost system will/should give the same results as the fastway website.

    Cheers
    Rod

    Thread Starter resortstylebeanbags

    (@resortstylebeanbags)

    Thanks for the quick reply Rod. I reduced weight and the tare weight as well, but still no luck. With debugging on, below is the return from the server. It doesn’t return the medium box. (Ignore the weights/dimensions below – I reset them to my real values are making them small and low to test if that was the issue). I also tried changing the delivery suburb/postcode, but no luck.

    SimpleXMLElement Object
    (
    [quote] => Array
    (
    [0] => SimpleXMLElement Object
    (
    [id] => RPP
    [carrier] => Australia Post
    [description] => Parcel up to 7 Kgs cubic weight
    [cost] => 10.40
    [days] => Wed 6th of Sep
    )

    [1] => SimpleXMLElement Object
    (
    [id] => FWLblue
    [carrier] => Fastway
    [description] => Label (BROWN/BLACK/BLUE/YELLOW)
    [cost] => 10.95
    [days] => Wed 6th of Sep
    )

    [2] => SimpleXMLElement Object
    (
    [id] => FWLblack
    [carrier] => Fastway
    [description] => Label (BROWN/BLACK/BLUE/YELLOW)
    [cost] => 10.95
    [days] => Wed 6th of Sep
    )

    [3] => SimpleXMLElement Object
    (
    [id] => FWLbrown
    [carrier] => Fastway
    [description] => Label (BROWN/BLACK/BLUE/YELLOW)
    [cost] => 10.95
    [days] => Wed 6th of Sep
    )

    [4] => SimpleXMLElement Object
    (
    [id] => FWLyellow
    [carrier] => Fastway
    [description] => Label (BROWN/BLACK/BLUE/YELLOW)
    [cost] => 10.95
    [days] => Wed 6th of Sep
    )

    [5] => SimpleXMLElement Object
    (
    [id] => REG
    [carrier] => Australia Post
    [description] => Parcel +Signature up to 7 Kgs cubic weight
    [cost] => 13.35
    [otherfeeIncl] => 2.95
    [otherfeeName] => Signature
    [days] => Thu 7th of Sep
    )

    [6] => SimpleXMLElement Object
    (
    [id] => EXP
    [carrier] => Australia Post
    [description] => Express Parcel
    [cost] => 14.40
    [days] => Wed 6th of Sep
    )

    [7] => SimpleXMLElement Object
    (
    [id] => RPPio
    [carrier] => Australia Post
    [description] => Insured Parcel up to 7 Kgs cubic weight
    [cost] => 14.90
    [insuranceIncl] => 4.50
    [days] => Thu 7th of Sep
    )

    [8] => SimpleXMLElement Object
    (
    [id] => PLT
    [carrier] => Australia Post
    [description] => Express Parcel +Signature
    [cost] => 17.35
    [otherfeeIncl] => 2.95
    [otherfeeName] => Signature
    [days] => Wed 6th of Sep
    )

    [9] => SimpleXMLElement Object
    (
    [id] => FWB3
    [carrier] => Fastway
    [description] => Large Box
    [cost] => 17.75
    [days] => Wed 6th of Sep
    )

    [10] => SimpleXMLElement Object
    (
    [id] => RPPi
    [carrier] => Australia Post
    [description] => Insured +Signature Parcel up to 7 Kgs cubic weight
    [cost] => 17.85
    [insuranceIncl] => 4.50
    [otherfeeIncl] => 2.95
    [otherfeeName] => Signature
    [days] => Thu 7th of Sep
    )

    [11] => SimpleXMLElement Object
    (
    [id] => PLTio
    [carrier] => Australia Post
    [description] => Insured Express Parcel +Signature
    [cost] => 21.85
    [insuranceIncl] => 4.50
    [days] => Wed 6th of Sep
    )

    [12] => SimpleXMLElement Object
    (
    [id] => PLTi
    [carrier] => Australia Post
    [description] => Insured Express Parcel +Signature
    [cost] => 21.85
    [insuranceIncl] => 4.50
    [otherfeeIncl] => 2.95
    [otherfeeName] => Signature
    [days] => Wed 6th of Sep
    )

    [13] => SimpleXMLElement Object
    (
    [id] => COD
    [carrier] => Australia Post
    [description] => Cash On Delivery
    [cost] => 23.45
    [otherfeeIncl] => 13.05
    [otherfeeName] => COD
    [days] => Thu 7th of Sep
    )

    )

    [information] => SimpleXMLElement Object
    (
    [servername] => svr1.ozpost.net
    [serverIP] => 68.66.193.122
    [serververs] => 15-Aug-2017
    [timestamp] => Mon Sep 04, 2017 20:47 (SA Server Time)
    [requesttime] => 21:17 (VIC Store Time)
    [postdate] => Tue 5th of Sep
    [fastway_response_time] => 0.853
    [frompostcode] => 3152
    [fromsuburb] => WANTIRNA
    [destpostcode] => 3152
    [destsuburb] => KNOX CITY CENTRE
    [origstate] => VIC
    [calculated_parcel_weight_info] => 5.04kg (7kg cubic weight)
    [calculated_parcel_weight_kg] => 5.04
    [calculated_parcel_dims_cm] => 45.2 x 45.2 x 12.2 cm
    [insuredvalue] => 229.00
    [expires] => 57
    [expires_text] => Resort Style Bean Bags 3152 Expires in 57 days
    )

    [parcel_build] => Parcel Created by svr1 On Mon Sep 04, 2017 21:17 (Server Time)
    Number of Items in list : 1
    Number of Items in Parcel : 1
    Dimensions: 45.2 x 45.2 x 12.2 cm (Incl Tare dims of 2 x 2 x 2 mm)
    Weight :5.04kg = 4.8kg + 0.24kg (using tare of 5%)
    Parcel Value : $229

    ====== Parcel Build ======
    Item 1, Qty 1
    Item Value $229
    Item Weight 4.8kg
    Item Dimensions 45 x 45 x 12 (cm)
    ———————————-
    Items in Parcel :1
    Parcel Weight 4.8kg
    Parcel Dimensions:45 x 45 x 12 (cm)
    Parcel Contents Value $229
    ——————————————————————–

    )

    Thread Starter resortstylebeanbags

    (@resortstylebeanbags)

    I’ve just changed weight to 1.5kgs, but no luck. I also forgot to say I have A2 Satchel (5kg) setup in the plugin settings, but that doesn’t show either. I have Aus Post options set up fine, and the Fastway Large Box will work if I add that.

    Plugin Author Cronomic

    (@rod_g)

    Here’s the problem
    [calculated_parcel_weight_info] => 5.04kg (7kg cubic weight)

    The product is (apparently) subject to the cubing rules and therefore deemed too heavy/large for the small or medium boxes. How accurate are your measurements?

Viewing 4 replies - 1 through 4 (of 4 total)
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