Fastmail SMTP Not Connecting

  • Resolved jbaldwin8

    (@jbaldwin8)


    2 years ago

    I am attempting to authenticate the mail with Fastmail’s servers using Other SMTP.

    I communicated with their support several times back and forth, trying different settings, but nothing worked and they suggested that I contact you. Here is the error code that I am receiving. Can you shed any light on what is going on here:

    

Versions:
WordPress: 5.7.8
WordPress MS: No
PHP: 7.3.33
WP Mail SMTP: 3.7.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: smtp.fastmail.com
Port: 465
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1d  10 Sep 2019

Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

SMTP Debug:

2023-02-20 05:01:40 Connection: opening to smtp.fastmail.com:465, timeout=300, options=array()

2023-02-20 05:01:40 Connection failed. Error #2: stream_socket_client(): unable to connect to smtp.fastmail.com:465 (Connection refused) [/home/inner/www/www/wp-includes/PHPMailer/SMTP.php line 388]

2023-02-20 05:01:40 SMTP ERROR: Failed to connect to server: Connection refused (111)

SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Viewing 1 replies (of 1 total)
  • Plugin Support David

    (@dpinson)

    Hi there @jbaldwin8,

    Try reaching out to your webhost and let them know about the issue. If you’re using the correct settings provided by Fastmail, the problem may be that the server you’re hosted on isn’t allowing the connection. More hosts these days are starting to block third-party SMTP requests. If your host is doing that, it means their server is stopping you from reaching Fastmail.

    I hope that helps! Have a great day! ??

Viewing 1 replies (of 1 total)
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