FAQ Page View

  • Resolved tcgc

    (@tcgc)


    2 years, 9 months ago

    Hi, hope you are well…

    Why if we open a FAQ entry using the URL for the specific FAQ does it open a page with a sidebar to our Blog page “Recent Posts”, “Recent Comments”, “Archives” and “Categories”. These are not related to our FAQs, so not sure why this shows up?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Usman Ali Qureshi

    (@usmanaliqureshi)

    Hello,

    Thanks for reaching out.

    Single FAQ is not supposed to be accessed directly; that’s why you will end up with a 404 error.

    What is the reason for accessing the single FAQ? Kindly explain?

    Regards

    Thread Starter tcgc

    (@tcgc)

    We don’t get an Error 404. The age opens – see https://www.emheater.co.za/faq/faq-vsd-externalpotentiometer-fwdrev/

    But for some reason the page open with our Blog page sidebar -> “Recent Posts”, “Recent Comments”, “Archives” and “Categories”. These are not related to our FAQs, so not sure why this shows up?

    The reason why we need to use the link to a specific FAQ – if customers ask for support regarding something that we have as an entry on our FAQ page we would like to send them a link to that direct entry.

    Plugin Author Usman Ali Qureshi

    (@usmanaliqureshi)

    Hi,

    It doesn’t have any specific layout for a single FAQ display. So, that’s why you are seeing the standard blog layout with a default sidebar.

    You must customize it or have a single-faq.php template to have a different layout which involves some development work.

    Thanks & Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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