FAQ not working

  • Hello,

    I have encountered the same issue as many other users in the past have reported. The FAQ does not show up in the correct way in the chatbox. Instead, it shows 4 questions that I cannot find anywhere in order to edit.

    Questions that currently show up:

    1. How much do your product or services cost?
    2. Can you tell me more bout your business?
    3. Can someone assist me?
    4. Can you recommend something for me?

    I thought it was related to the automations FAQ setup on the Business Page settings of FB. No matter what change is being made on that section, it is not reflected in the Messenger Chat after pressing the Publish button.

    I don’t think there is anything wrong with our setup.

    Thanks

    • This topic was modified 2 years, 2 months ago by kmam.
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