FAQ items sorted by user engagement

  • Resolved Thomas

    (@thomas1959)


    1 year, 10 months ago

    According to which criteria does the “User Engagement” sorting logic work? Is it the total clicks of the FAQ entries, or the clicks of the last 7 days or 30 days?

    Are there any restrictions when grouping the FAQ entries by category?

    • This topic was modified 1 year, 10 months ago by Thomas.

    The page I need help with: [log in to see the link]

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  • Hello @thomas1959,
    Ordering based on User Engagement is based on clicks and it not restricted to time.
    But if you go to Helpie FAQ –> Insights, you can see the number of clicks. If you click “Reset” here, the clicks data will become zero and ordering will also be reset. Hope this helps you.

    If you have more questions come to support[@]pauple[.]com, as Pro support is not allowed in this forum.
    Regards,

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