FAQ block spacing problem

  • Resolved karthic24

    (@karthic24)


    10 months, 2 weeks ago

    I’m using blocksy theme and I set it that every paragraph, images, etc have a spacing of 24px between them. FAQ block works fine. But when you open, another 24px spacing appears. so FAQ block when closed has a spacing of 24px but when open has 48px. This is after the update. Before the update, it was working fine. Please look in to this issue.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @karthic24,

    Thanks for getting in touch with us.

    Please share the screenshot of the settings that you are using to set 24px space and also share the screenshot of the frontend, if possible share the website URL.

    Looking forward to hearing from you.

    Have a nice day!

    Thread Starter karthic24

    (@karthic24)

    Website link. Click the ‘View Answer’ and you will see the spacing problem. I don’t know if this issue is due to spectra or blocksy theme because I updated both the plugin and the theme.

    Thread Starter karthic24

    (@karthic24)

    Hi @mohsinbsf,

    Before update the FAQ block content has the tag ‘uagb-faq-content’ and Now after the update it is a paragraph tag ‘p’ so my theme treats the whole FAQ block as one paragraph and the content as another paragraph, therfore the spacing issue happens. The problem is I have thousands of FAQ block in my website. The FAQ block I added before update has the ‘uagb-faq-content’ tag has correct spacing but now after update the FAQ block i add has the spacing issue because of ‘p’ tag. Is this a mistake? or you have intentianally changed it? Please clarify my issue.

    Thread Starter karthic24

    (@karthic24)

    Hi @mohsinbsf,

    I have changed my theme to Astra and the problem still exists. Therefore it is confirmed that the spectra plugin is the issue. I can’t post content to my website due to this issue. And I have already posted thousands of FAQ block with this bug and I have to manually change those. Please give me an updated about the situation.

    Thread Starter karthic24

    (@karthic24)

    I just rollbacked to 2.11.2 version. And the bug is no more. The affected FAQ blocks have ‘Attempt Block Recovery’ and it removed the issue.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi?@karthic24,

    Sorry for the inconvenience caused to you.

    There is a need to check the backend configuration, I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can help better.

    Looking forward to hearing from you.

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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