False positives with hushmail.com

Hello,

Thank you for your request.

You can whitelist any e-mail and simultaneously send us feedback:

https://cleantalk.org/faq#feedback_spam

Also, you can use this guide for your personal lists:

https://cleantalk.org/help/blacklist-usage

As for the blocking reasons, please, create a ticket in our private Ticket System:

https://cleantalk.org/my/support/open

This way we will know your CleanTalk profile and could check everything that is required.

WordPess.org Support Forum is for plugins only.

Sorry for the inconveniences.

Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

Best regards.

We’ve fixed hushmail.com domain status. Please, check.

Best regards

Tested with a Hushmail.com e-mail. Confirm. this domain is no longer flagging as spam

Thank you for your quick response. I very much like this plugin. ??

You are always welcome.

Feel free to contact us.

Best regards

Hello,
I have problem also with @poczta.onet.pl – which is one of the first polish e-mail provider.

So the questions I have are:
1. Where can I check the list of blocked emails?
2. How can I predict which email will be blocked as far I do not know my feature clients? My site is in three languages: polish, english and french. So there are a lot of potential different e-mail providers.
3. Can I disable the email blocking feature and if I can – would the antispam be effective in a way or not at all?

Best regards,
Dominik

Hello, Dominic

1. You can check all requests from your web-site over your anti-spam logs:
https://cleantalk.org/my/show_requests

2. There are a lot of filters, not just email address. You can always check your requests over your anti-spam logs, mark them if there are false positives or missed spam and contact us. So we can analyze your requests, and implement changes in filtering:
https://cleantalk.org/help/faq#feedback_spam

3. No, there is no such feature. We can only recommend you to use your personal lists to whitelist any email/IP address and etc:
https://cleantalk.org/blacklist-usage

Best regards.

OK, I understand the process now.

Last question – where can I change (and translate) the text:
***Forbiden. ….. Mail domain for disposable e-mails ***
WPML plugin does not find the string.

Best regards,
Dominik

Please, use this guide to change text of server responce:
https://cleantalk.org/help/overwrite-message-for-blocked-visitors

Thank you

Thank you,
If I may advice something. It would be more pro if you alow also class html tag. Then I (and others) could define with css to hide class=en and class=fr on PL page. And so on…
With tags like p, a and br – it is not possible.

So maybe you could add the feature in the future ??

Best regards,
Dominik

Thank you for your suggestion, Dominik.

We will discuss it with our team. I can’t say exact dates now.

Follow our newsletters and blog.

Best regards

@dominmax,

Blog is here,
https://blog.cleantalk.org

And twitter,
Tweets by cleantalk_en

Dominik, we’ve tested servers response and found that you already can use the class tag in the message for forbidden visitors:

<p class=”Test”>Test message</p>

You can try.

Best regards