False positive orders and more

Hi,

When a client goes to PayU platform to pay, but then he/she decides not to place the order, and simply leaves the PayU platform site (because as far as i know, there is no button to cancel or go back to the shop site, only option is to simply close the site) then We receive a “New Order” confirmation email, despite the fact that there is no real new order, not just from a money transaction perspective, but because when you log back into the shop, the order status is set to “onHold”.

That being said, the bug im reporting, and the question I’m asiking are:

– Why do we receive a “New Order” email when there is no real new order? (false positive or ghost order so to speak)
– How long does it take to PayU to notify my shop that is not a real order, and to change the status from “onHold” to “Canceled”.
– Is there any way I can decide without having to send you an email wich payment options I want to have enabled or dissabled in our POS? we create 3 POS’s every week, and it is a real nightmare having to be contacting you EVERY TIME to disable the options we dont want, in fact we would like to be able to apply card payments, google payment and apple payment for actual shops, and future shops without having to contact you.

Thanks
Kind regards