false positive – form cannot be sent

  • Resolved netwa

    (@netwa)


    3 years, 8 months ago

    Hello CleanTalk Team,
    we had another incident on 8.7. where a customer -accompanied by one of our employees on the phone- filled out the ‘new customer’ form on our website and then could not send it off because of CleanTalk. This is annoying because the form is quite extensive and the customer and also the advising colleague had to do more than 30 min. with it.

    Strangely, the log is also completely empty, so I can no longer find the mail or mark it as ‘Not Spam’. Are individual LOG entries only deleted after 45 days or is the LOG completely emptied after 45 days? That would be impractical…
    Can you reconstruct what might have happened there?

    kind regards
    netwa

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @netwa

    All anti-spam records are deleted after 45 days. Unfortunately, I can’t say why your user was blocked. But I’ll find a reason of block if I can check his requests.

    Also, I’ve tried to test your form, but it looks like the protection isn’t working at the moment.

    Please open a private ticket in our support system and let us know IP and email of the user so that I can check your logs:
    https://cleantalk.org/my/support/open

    Thank you.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread or contact us via our ticket system.

Viewing 2 replies - 1 through 2 (of 2 total)
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