False cart recovery measurement

  • Resolved ekumbangsila

    (@ekumbangsila)


    9 months ago

    Hi there,

    I’m noticing that when a user ( of when i test it out) change payment methods on the checkout page and then finish the order. This order is recorded as a recovered order. This while the user never leaved the checkout page. use Mollie as a payment gateway. Is there are way to troubleshoot and fix this issue as it is giving false stats for recovery?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @ekumbangsila,

    Thank you for sharing your findings with us. We are looking into this scenario and based on our findings, we will forward them to our developers for further assistance.

    We will update you on the status.

    Thread Starter ekumbangsila

    (@ekumbangsila)

    Hello. Just doublechecking if there is any update on this?

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @ekumbangsila,

    Apologies for the delayed response. I have tried multiple times, but I could not replicate the scenario you mentioned. Could you please share a screen recording so that we can better understand the issue?

    Looking forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)
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