fallback successful but shows status failed

  • Resolved Steve

    (@helmixx)


    1 year, 1 month ago

    thanks for the great plugin! it helped me to detect unsent messages in the log. due to persistent configuration problems in the default/first option, the fallback made the system resend. i selected some previous unsent messages and used the ‘resend’ option to resend them. a success message (modal) was shown. in the log, as expected, an error was thrown out again for the default settings, but interestingly, even for the SUCCESSFUL sending via the fallback, the shown status is ‘failed’. only with a look at the details, it shows me that the sending was successful. – for the quick assessment, this does not fit together! from my point of view, it would be better to display ‘success’ for the successful fallback dispatch. best, s

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @helmixx

    I hope you are doing well.

    Typically, such issues shouldn’t occur, but it appears that there may be an issue or a plugin conflict specific to your case. To investigate further, I’ll need to collaborate with my team. Could you please provide the failed error screenshot and the Post SMTP diagnostic test report? You can locate the diagnostic test report in the Post SMTP Dashboard under the Troubleshoot column.

    Thanks and regards,
    Support Team – WPExperts??

    Thread Starter Steve

    (@helmixx)

    hej muhammad.

    thanks for your quick response. (and sorry for the delay on my side.)

    as i am not complaining on a send error, i come back to my topic and send you a screenshot enclosed …

    what you see is, in the background on the left hand side 2 identical named entries (regular and fallback). the modal confirms the fallback as sent. in the background on the righthand side i see both messages as ‘failed’ though! – from my point of view the status info of the fallback should be green and ‘success’.

    best,

    s

    Plugin Support M Haseeb

    (@haseeb0001)

    @helmixx I kindly request that you share a full screenshot of the Email log page, ensuring that any confidential data is obscured. Additionally, please provide the Post SMTP diagnostic test report. These materials will be invaluable in helping us identify and resolve the issue you’re experiencing.

    Thanks and regards,
    Support Team – WPExperts??

    furqanfazal

    (@furqanfazal)

    Hi @helmixx,

    We haven’t received any updates from you, so we will consider this thread resolved. If you require further assistance, please feel free to start a new thread with us.

    Thanks and Regards,
    Support Team-WP Experts.

Viewing 4 replies - 1 through 4 (of 4 total)
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