Fake Store Credit

  • Resolved seedstation

    (@seedstation)


    7 months, 1 week ago

    I have had a store credit appear on a customer order that was not created by me. I am a solo store operator so there is no one else that could have created it. The credit has been used to reduce the price paid for goods.

    This has happened one time before. I put two factor authentication on my Bluehost account after this first time.

    When I contacted the person who made the the first order, they said that there was a store credit so they used it. A store credit had not been created but they paid the difference to receive the goods and I left it there.

    I was using a plug in called Advanced Coupons but I uninstalled the plugin yesterday as I was unable to turn off store credit.

    Has anyone else encountered this and know of a way to ensure that this does happen again.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @seedstation,

    I’m sorry to hear about the unexpected store credit issue you’ve been experiencing in your store.

    It is unusual that this is happening to you as you’ve already secured your Bluehost account with two-factor authentication and uninstalled the Advanced Coupons plugin.

    However, it’s possible that the issue could have been caused by a different plugin in your store.

    To ensure this does not happen again, I would recommend the following steps:

    1. Check all your plugins: Ensure they are all up-to-date and compatible with your current version of WooCommerce.
    2. Audit your WooCommerce settings: Check all your WooCommerce settings, particularly those related to discounts and coupons. Ensure that no automatic discounts or credits are enabled.
    3. Monitor your transactions: Keep a close eye on your transactions and customer orders to spot any irregularities quickly.
    4. Consider using a security plugin: There are numerous security plugins available that can help you monitor your site for any suspicious activity.

    I hope these suggestions help. Please don’t hesitate to reach out if you have any further questions.

    We’re happy to help.

    Hi there. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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