Failure to register order notes

  • Resolved masouddarvishi1992

    (@masouddarvishi1992)


    1 year, 3 months ago

    Hello. For several days, every order that is registered, no note is registered for it. Previously, every order that was registered, in the content of the order (orders menu in the WordPress dashboard), a note called “paid with payment port x” was recorded! But now no notes are recorded, this is the reason why the new order email is not sent to me (the manager).

    I stress, there is no problem in paying for the order and the orders are completed. But no email is sent to me!
    Email settings and other things are completely correct.

Viewing 1 replies (of 1 total)

  • Hi @masouddarvishi1992

    Thanks for reaching out!

    I understand that order notes are not being recorded for every order on your site.

    Can you please share if any changes/updates happened on your site? Like, plugin updates, theme updates, etc?

    Furthermore, could you please provide us with a clear screenshot of what you’re seeing on your end? This will help us better understand your situation and address your concerns more effectively.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    In addition, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)
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