• Resolved denholms

    (@denholms)


    After buying a new theme I added it to my WordPress site. The instructions dictated the installation and activation of the required plugins: Instagram Feed, Jetpack, Ninja Forms, WooCommerce, Force Regenerate Thumbnails, One Click Demo Import and Advanced Custom Fields Pro (though the included version is a 5.4.8 when 5.5.2 is available for additional charge).

    Once installed it asked me to load the demo data via One Click Demo Import, however the process never seems to finish (I left it for a couple hours just to be sure). After checking the resulting log file, it seems some things failed to import. I went back and went through the setup process for Jetpack and WooCommerce as the notifications for such were still present in my plugins tab. This did remove a couple errors but many remain, all of them media related. I skipped the setup options for WooCommerce (inluding Cart and Checkout pages, locale, payment options etc.) as it’s out of my curren scope. Could that possibly be an issue? The theme as is seems very bare bones (no pictures at all) and I’m wondering if there’s an issue with the xml file or one of the plugins, or something else entirely.

    Log File:
    —Downloaded files—
    The import files for: Demo Standard were successfully downloaded!
    Initial max execution time = 30
    Files info:
    Site URL = <removed for posting>
    Data file = <removed for posting>/wp-content/themes/voluvea/inc/demo/dummy-data.xml
    Widget file = <removed for posting>/wp-content/themes/voluvea/inc/demo/widgets.wie
    Customizer file = <removed for posting>/wp-content/themes/voluvea/inc/demo/customizer.dat
    Redux files:
    not defined!

    ——
    New AJAX call!
    [WARNING] Failed to import pa_color Black
    [WARNING] Failed to import pa_color Blue
    [WARNING] Failed to import pa_color Green
    [ERROR] Failed to import “T_1_front” (Media)
    [ERROR] Failed to import “T_1_back” (Media)
    [ERROR] Failed to import “T_2_front” (Media)
    [ERROR] Failed to import “T_2_back” (Media)
    [ERROR] Failed to import “T_4_front” (Media)
    [ERROR] Failed to import “T_3_back” (Media)
    [ERROR] Failed to import “T_3_front” (Media)
    [ERROR] Failed to import “T_4_back” (Media)
    [ERROR] Failed to import “T_4_front” (Media)
    [ERROR] Failed to import “T_5_front” (Media)
    [ERROR] Failed to import “T_5_back” (Media)
    [ERROR] Failed to import “T_6_front” (Media)
    [ERROR] Failed to import “T_6_back” (Media)
    [ERROR] Failed to import “T_7_front” (Media)
    [ERROR] Failed to import “T_7_back” (Media)
    [ERROR] Failed to import “hoodie_7_front” (Media)
    [ERROR] Failed to import “hoodie_7_back” (Media)
    [ERROR] Failed to import “hoodie_1_back” (Media)
    [ERROR] Failed to import “hoodie_1_front” (Media)
    [ERROR] Failed to import “hoodie_2_front” (Media)
    [ERROR] Failed to import “poster_1_up” (Media)
    [ERROR] Failed to import “Poster_1_flat” (Media)
    [ERROR] Failed to import “hoodie_2_back” (Media)
    [ERROR] Failed to import “hoodie_3_front” (Media)
    [ERROR] Failed to import “hoodie_3_back” (Media)
    [ERROR] Failed to import “hoodie_4_front” (Media)
    [ERROR] Failed to import “hoodie_4_back” (Media)
    [ERROR] Failed to import “hoodie_5_front” (Media)
    [ERROR] Failed to import “hoodie_5_back” (Media)
    [ERROR] Failed to import “hoodie_6_front” (Media)
    [ERROR] Failed to import “hoodie_6_back” (Media)
    [ERROR] Failed to import “poster_2_up” (Media)
    [ERROR] Failed to import “Poster_2_flat” (Media)
    [ERROR] Failed to import “poster_3_up” (Media)
    [ERROR] Failed to import “Poster_3_flat” (Media)
    [ERROR] Failed to import “poster_4_up” (Media)
    [ERROR] Failed to import “Poster_4_flat” (Media)
    [ERROR] Failed to import “poster_5_up” (Media)
    [ERROR] Failed to import “Poster_5_flat” (Media)
    [ERROR] Failed to import “cd_1_angle” (Media)
    [ERROR] Failed to import “shutterstock_3266940” (Media)
    [ERROR] Failed to import “shutterstock_20466907” (Media)
    [ERROR] Failed to import “shutterstock_42966370” (Media)
    [ERROR] Failed to import “shutterstock_57862405” (Media)
    [ERROR] Failed to import “shutterstock_79531555” (Media)
    [ERROR] Failed to import “shutterstock_80533012” (Media)
    [ERROR] Failed to import “shutterstock_86271325” (Media)
    [ERROR] Failed to import “shutterstock_90760823” (Media)
    [ERROR] Failed to import “shutterstock_92486644” (Media)
    [ERROR] Failed to import “cd_4_flat” (Media)
    [ERROR] Failed to import “cd_1_flat” (Media)
    [ERROR] Failed to import “cd_2_angle” (Media)
    [ERROR] Failed to import “cd_2_flat” (Media)
    [ERROR] Failed to import “cd_3_angle” (Media)

    I can send the XML, but it’s a bit too large to post here. The items that fail to import are the first ‘items’ listed in the XML (and in the same order), but the XML file contains many more after ‘cd_3_angle’.

    Any help or suggestions are greatly appreciated.

    Thanks,
    Denholm

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    Hi Denholm,

    I’m sorry that you are experiencing these problems, but in your case the issue is with the demo data and not with our plugin.

    I think the best thing would be to contact the theme author or their support, to sort out these things.

    This is a plugin support forum, where we offer support and solve issues with the plugin specific issuess. This plugin is just a tool for theme authors to implement the demo import. The demo data is the responsibility of the theme authors, so I can’t be of any help here.

    As you can see all the errors are media related (images) and that can be caused by two things: your hosting server or the theme server. When images are imported, they are fetched from the theme server and processed by your hosting server. Maybe the theme server had some temporary issues or maybe they renamed/changed the images and are no longer available… Maybe your server is not able to process/save the images because of permissions or other server related issues… As you can see, I can only guess what the problem could be, but the best thing for you to do, is to contact the theme support and tell them what the issue is, and so they will be able to solve this problem for you.

    Take care and good luck!

    Thread Starter denholms

    (@denholms)

    Wow thanks for the quick response!

    Based on your other replies on the forum I suspected as much. I submitted a ticket with the theme provider first but wanted to investigate all avenues while I waited. The extra explanation will certainly help me in narrowing down the cause though. Thank you for your help and time, I really appreciate it.

    Best regards,
    Denholm

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi Denholm,

    no problem ??

    Wish you luck.

    Take care!

Viewing 3 replies - 1 through 3 (of 3 total)
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