FAILURE: Could not connect to Stripe

  • Resolved Lalit Nagrath

    (@laliz)


    5 years ago

    we have the following error on the final checkout page.

    

FAILURE: Could not connect to Stripe (https://api.stripe.com/v1/customers).  Please check your internet connection and try again.  If this problem persists, you should check Stripe's service status at https://twitter.com/stripestatus, or let us know at [email protected].

    https://pastebin.com/raw/x67Smpnu

    how to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Hi.

    This looks like an issue either with your server config or with network issues that prevent it from connecting to Stripe.

    Brief googling suggests you try to restart Apache\Nginx and PHP on your server. If that isn’t helping, try to update openssl library.

    If all that has no effect and issue still not resolved, I’d suggest to do what the error message says – e.g. get in touch with Stripe.

    There is not much we can do here unfortunately, since the issue isn’t caused or directly related to the plugin.

    Thread Starter Lalit Nagrath

    (@laliz)

    Thanks, we will try those

    Thread Starter Lalit Nagrath

    (@laliz)

    Thanks, we got SSL on website and the issue was fixed.

    Have a Nice Day.

Viewing 3 replies - 1 through 3 (of 3 total)
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